In this tutorial, you will learn, in a simple and practical way, how to add a team member to your inbox in the CRM. Here is the step-by-step guide: 1. **Open Settings** First, click the **gear icon** in the top-right corner to open the settings. 2. **Go to the "Agents" Section** In the settings, click the **"Agents"** tab. This is where you will add a new team member. 3. **Add a New Agent** Click **"Add new agent"**. Now you will enter the team member's information. 4. **Enter the Name and Role** Fill in the team member's name. Example: **Ana Maria**. Then choose this team member's role. You can choose: * **Support Agent**: Gives access to customer conversations, but without administrative permissions. * **Team Administrator**: Has full access and can **add, delete and modify** the inbox settings. Use this role for team leads, since they can delete important information. 5. **Add the Team Member's Email** Enter the team member's email, for example, [**anamaria@mail.com**](mailto:anamaria@mail.com). Then click **"Add Agent"**. 6. **Email Invitation** The team member will receive an invitation email. After accepting it, they will create a password and can log in directly to the inbox. 7. **Done!** The team member is now part of the team and will have access to the CRM according to the role you assigned. This process is quick and practical, and it ensures that new members can collaborate on customer service effectively. Take the opportunity to explore more tutorials and **use all of the CRM's features** to optimize your company's customer service! Watch the step-by-step video: --- **[Start free on Papo Global →](https://chat.papo.global/app/auth/signup?utm_source=helpcenter&utm_medium=article&utm_campaign=add-team-members-multi-agent-service-center-papo-global&utm_content=en)** First user $0, no credit card. Learn more at [papo.global](https://papo.global).