**To automatically schedule appointments from your website with Papo's Voice Assist (https://papo.global/), you need to enable the voice assistant in the widget, associate it with an AI Agent, connect your Google Calendar, and activate the scheduling action — which can also use services and professionals defined in the platform's Appointments module.**

| Requirement | Role in voice scheduling |
| :--- | :--- |
| Website chat widget | Displays the microphone icon so visitors can start a voice command. |
| Voice Assist enabled | Allows voice commands to be received and processed in the widget. |
| Associated AI Agent | Interprets the spoken request, identifies the scheduling intent, and guides the conversation. |
| Google Calendar connection | Checks busy times and automatically creates the event in Google Calendar. |
| "Schedule a meeting" action enabled | Unlocks the scheduling flow for the voice assistant. |
| Appointments module (optional but recommended) | Defines services, durations, and professionals, allowing scheduling to follow these rules. |

## How voice scheduling works with the Appointments module

Voice Assist turns a spoken request into a real appointment. When a visitor taps the microphone in the widget and says something like “I want to schedule a consultation tomorrow at 2 p.m.”, the platform transcribes the audio and uses the same AI Agent as Super Chat to interpret the request. From there, Papo checks the connected Google Calendar, verifies available times, and creates the event with the date, time, and guest email.

If you also use the Appointments module — which lists services, professionals, and durations — the AI can cross-reference this information with the calendar. For example, it can check the chosen professional's availability, suggest a time that fits the service duration, and include the appointment type in the event. This makes the flow even more precise for clinics, practices, studios, and businesses that organize schedules by specialist.

The complete process in three steps:
1. **Voice input:** the visitor speaks the request in the website widget.
2. **Interpretation and lookup:** the AI understands the intent, checks Google Calendar availability, and, if applicable, the Appointments module data.
3. **Event creation:** Papo schedules the appointment without the visitor needing to type or navigate through multiple screens.

## Step-by-step setup

Before you begin, confirm two points in your Papo dashboard:
- The account is connected to **Google Calendar** (the platform shows the connection status).
- If you want to schedule specific services with professionals, set up the services and team in the **Appointments module** (duration, price, and linked professionals).

Then follow these steps:

1. Go to **Settings → Inboxes**.
2. Select an existing **Website** inbox or create a new one.
3. In the **Voice Assist** section, enable the feature.
4. Associate Voice Assist with an **AI prompt** already configured in your account (the same Agent that handles text chat).
5. In the interaction modes, check the **Schedule a meeting** option.
6. Save your changes so the widget receives the microphone icon.

You do not need to change the widget installation code. Once saved, any visitor who accesses the website from a mobile phone or computer will see the microphone in the chat and can schedule by voice immediately.

## Who this is for

- **Health clinics and practices** (psychologists, nutritionists, physiotherapists) that rely on appointment scheduling through their website.
- **Beauty salons, barbershops, and aesthetic studios** that organize schedules with different professionals and services.
- **Pilates, yoga, and gym studios** with private classes.
- **Service providers** (lawyers, architects, consultants) that offer an initial consultation or demo.
- **Stores that schedule product demos** or technical visits.

## Frequently asked questions

### Does Voice Assist schedule on its own or only suggest times?
With the scheduling action enabled and Google Calendar connected, the assistant can check available times and automatically create the event in Google Calendar. The AI confirms the details with the visitor before finalizing.

### Do I need to connect Google Calendar before enabling Voice Assist?
Yes. Without this connection, the assistant cannot check busy times or create the appointment.

### Do I need to use the Appointments module to start scheduling?
It is not required. Without the module, Voice Assist schedules a generic event on the calendar. But with the module configured, the appointment is created with the correct service and, if desired, the chosen professional — which makes team organization easier.

### Can the AI choose a specific professional?
Yes. If professionals are registered in the Appointments module and their calendars are reflected in Papo's Google Calendar connection, the assistant can check each one's availability and suggest times with the professional the customer requests.

### Can I use voice scheduling on WhatsApp or other channels?
No. Voice Assist is exclusive to the Website chat widget. Inboxes for other channels, such as WhatsApp, Instagram, or Telegram, follow each channel's own rules.

### What if the visitor wants to reschedule or cancel later?
Voice Assist can handle rescheduling or cancellation requests by voice, as long as the AI Agent prompt includes instructions for this. The AI interprets the command and updates the event in Google Calendar according to the conversation, keeping your operation up to date without manual intervention.

## Read also

- [How to configure Voice Assist to answer FAQs on your website and transfer to a human?](/hc/papo/articles/configure-voice-assist-faqs-on-website-and-transfer-to-human)
- [How to configure Voice Assist to support multiple languages in the website widget?](/hc/papo/articles/how-to-configure-voice-assist-multilingual-website-widget)

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**[Start for free and schedule appointments by voice on your website →](https://papo.global/?utm_source=helpcenter&utm_medium=article&utm_campaign=configure-voice-assist-schedule-appointments-website&utm_content=en)**

With Papo's free account, you connect your Google Calendar and let visitors automatically schedule appointments by voice command, without switching tools.