This guide shows you, step by step, how to **integrate the official WhatsApp API (Meta's Cloud API)** directly with **Papo Global**, using your Meta data and connecting it to your platform **Inbox**.

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## **Step 1: Access Papo Global**

1. Open the **Papo Global Control Panel**.

2. Go to the **"Inboxes"** tab.

3. Click **"Add new Inbox"**.

4. Choose the **"WhatsApp – Cloud API (Meta)"** option.

*This is the mandatory first step before you touch anything on Meta.*

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## **Step 2: Create and set up your Meta account**

Now let's prepare everything on **Meta (Facebook Business)**.

### 1. Go to **Facebook Business Manager**:

<https://business.facebook.com/>

Create an account or use an existing one. You need to:

* Verify the phone number you will use.

* Create an app.

* Register and get your message templates approved.

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## **Step 3: Create an App on Meta**

1. Go to: <https://developers.facebook.com/apps/>

2. Click **"Create app"**.

3. Choose the **"Business"** type.

4. Give your app a name (e.g. `Papo WhatsApp Bot`) and link it to your business account.

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## **Step 4: Set up the WhatsApp Cloud API**

1. In your app, go to:  
   `Add Product > WhatsApp > Set up`.

2. Follow the steps to activate the API.

3. Once it is activated, you will see:

   * **Phone number ID**

   * **WhatsApp Business account ID**

   * **Access token**

Save these 3 pieces of information – you will use them in Papo Global.

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## **Step 5: Register your phone number**

1. Open the phone numbers panel:  
   [Manage phone numbers](https://business.facebook.com/latest/whatsapp_manager/phone_numbers/?business_id=779838095429934&asset_id=341652522361760&nav_ref=whatsapp_manager&tab=phone-numbers)

2. Click **"Add phone number"**.

3. Complete the **verification by SMS or phone call**.

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## **Step 6: Create Message Templates**

You need approved templates to send business-initiated messages.

Go to:  
[Create message templates](https://business.facebook.com/latest/whatsapp_manager/message_templates?business_id=779838095429934&tab=message-templates)

* Click **"Create template"**.

* Give it a name, choose the language and the type (e.g. transactional template).

* After submitting, wait for approval.

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## **Step 7: Get the API data**

Here are the direct links where you will find the data to enter in Papo Global:

| Required data | Where to find it |
|---|---|
| Inbox name | Defined by you in Papo Global |
| Phone number | [Manage Numbers](https://business.facebook.com/latest/whatsapp_manager/phone_numbers/?business_id=779838095429934&asset_id=341652522361760&nav_ref=whatsapp_manager&tab=phone-numbers) |
| Phone number ID | Same link as above (in the numbers table) |
| Business account ID (WABA ID) | [WhatsApp Business Settings](https://business.facebook.com/latest/settings/whatsapp_account?business_id=779838095429934&nav_ref=bm_settings_redirect_migration&bm_redirect_migration=true&selected_asset_id=341652522361760&selected_asset_type=whatsapp-business-account&detail_view_tab=PARTNERS) |
| Access token | [WhatsApp Developer Console](https://developers.facebook.com/apps/327393886996746/whatsapp-business/wa-dev-console/?business_id=779838095429934) |

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## **Step 8: Enter the data in Papo Global**

Go back to **Papo Global** and:

1. Fill in the fields with the data you collected:

   * Inbox name

   * Phone number (in international format, e.g. +5511999999999)

   * Number ID

   * Business account ID

   * API token

2. Click **"Save"**.

Done! Your WhatsApp account is now connected to Papo Global through **Meta's Official API**.

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## **Tip: Test sending messages**

You can test sending messages directly from Meta:

[Graph API Explorer](https://developers.facebook.com/tools/explorer/)

Or directly in your Meta app (in the "Test messages" tab).

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## **Track statistics and metrics**

Go to:  
[WhatsApp Business Insights](https://business.facebook.com/latest/whatsapp_manager/insights?business_id=779838095429934&asset_id=341652522361760)

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**[Start free on Papo Global →](https://chat.papo.global/app/auth/signup?utm_source=helpcenter&utm_medium=article&utm_campaign=connect-whatsapp-cloud-api-papo-global&utm_content=en)**

First user $0, no credit card. Learn more at [papo.global](https://papo.global).