**To create and organize articles in your white label reseller's Help Center in Papo (https://papo.global/), you use the Help Center module to write, edit, and categorize exclusive content for each client, keeping knowledge bases professional and isolated — all inside the panel that already carries your brand.**

In a white label reseller setup, each client operates in an independent environment, with its own visual identity, teams, and channels. The Help Center follows that structure: you can create a knowledge portal for each client, add categories, and publish articles that teach how to use the platform exactly as it appears to that team. This reduces your reliance on support and speeds up client autonomy.

## Summary of the article creation process

| Step | What to do | Result |
| :--- | :--- | :--- |
| Portal per client | Create a Help Center portal for each white label account | Isolated knowledge base, accessible only by that client's users |
| Categories | Define categories such as "Getting started", "WhatsApp", "Kanban" | Organized, intuitive navigation for the client's team |
| Article draft | Write the title and content, save as draft | Article ready for review, not yet visible to the client |
| Publishing | Publish the article (status=published) | Content immediately available in the client's Help Center |
| Ongoing editing | Update existing articles as the platform evolves | Information always accurate and aligned with current features |

## How article creation and organization works

Papo's Help Center module lets you create knowledge portals with articles, categories, and a search interface. In a white label reseller setup, you can replicate this structure for each client, building a content base that teaches how to use features exactly as they appear in that client's panel.

### Creating the portal and categories

Before writing articles, you need a Help Center portal for the client. Each portal is independent and linked to the corresponding white label account. Inside the portal, you can create categories that group articles by theme. Common examples:

- **Getting started** – platform overview, how to log in, and basic setup.
- **WhatsApp** – channel connections, message templates, credits.
- **Kanban and CRM** – pipelines, moving cards, custom attributes.
- **Automations** – flows, rules, macros, and how to use them.
- **Frequently asked questions** – answers to recurring questions from the client's team.

Categories help the client's team quickly find what they need without having to open support tickets.

### Writing and publishing an article

To create an article, you set a title and the content. The editor lets you format text and insert lists, links, and images if needed. The article can be saved as a draft while you finish writing or make revisions. When it's ready, simply publish it — from that moment on, it becomes visible to all users of that client in the Help Center.

It's recommended to keep the language clear, objective, and task-oriented. For example, instead of "Kanban is a visual tool," write "To move a lead to the 'Proposal' column, drag the card in the pipeline." This helps the client perform the action directly.

### Organizing and maintaining the knowledge base

Over time, the platform receives updates and new features. You can edit existing articles at any time, adjust categories, or create new content to cover newly released features. The Help Center reflects changes in real time, with no need to republish the portal.

Because each client has its own portal, you can tailor content to their usage profile. A real estate agency may need articles about integration with property portals, while a clinic focuses on scheduling and automatic reminders. The category structure can also vary by industry.

## Who this organization is recommended for

- **White label resellers** who manage multiple clients and want to offer a professional self-service experience, reducing support tickets.
- **Agencies and consultancies** that customize the platform for each client and need documentation aligned with specific workflows.
- **Software houses** that include Papo in their portfolio and want to deliver ready-made knowledge bases, speeding up new client onboarding.

## Frequently asked questions

### Can I create different articles for each reseller client?
Yes. Each Help Center portal is independent. You can write exclusive articles for one client, with categories and content that don't appear for the others.

### Are one client's articles visible to other clients?
No. Access is restricted to the users of the corresponding white label account. A client never sees content prepared for another.

### How do clients access the Help Center?
Access is done directly through the platform panel, in the Help Center module. The client doesn't need external links or additional logins.

### Do I need to publish articles immediately?
No. You can save articles as drafts and publish them only when they're ready. This lets you review the content before making it available.

### Can I edit an article after publishing it?
Yes. You can edit the title and content at any time. Changes are applied instantly in the client's Help Center.

### Does the Help Center inherit the white label reseller's brand?
Yes. The Help Center automatically displays the name, logo, colors, and domain configured for the reseller, guaranteeing a 100% branded experience.

## Read also

- [How to set up a custom domain for your reseller's Help Center](/hc/papo/articles/how-to-set-up-a-custom-domain-for-your-reseller-help-center)
- [How to customize the onboarding process for new white label clients](/hc/papo/articles/how-to-customize-onboarding-process-new-white-label-clients)

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