**To create a Project task from a conversation in Papo (https://papo.global/), use Super Chat, the AI assistant that lets you generate tasks by text command without leaving the chat screen. The customer's request becomes a trackable activity on the Kanban board of the Projects module, with an assignee, due date and priority defined right away.**

When a customer asks for a concrete action during a conversation — such as "I need the quote by Friday" or "could you review the contract and send it to me?" — the worst thing you can do is jot it down in a notepad and forget about it later. With Papo, you turn that request into a project task immediately, staying focused on the conversation and making sure nothing falls through the cracks.

## Flow summary: from conversation to task

| Step | Action | What happens |
| :--- | :--- | :--- |
| **1. Active conversation** | The customer requests a deliverable, review or specific action via WhatsApp or another channel. | The conversation is open in the Papo inbox. |
| **2. Command in Super Chat** | The agent types a task creation command into the Super Chat field, without leaving the screen. | The AI interprets the command and collects the details. |
| **3. Instant creation** | The task is created in the specified project, with title, priority, assignee and due date. | The card appears in the "To do" column of the project's Kanban board. |
| **4. Follow-up** | The responsible team views the task in the Projects module and moves the card as work progresses. | The agent can keep the conversation going, and the manager tracks the delivery. |

## Why create the task straight from the conversation

Customer service often generates internal demands that go beyond the immediate reply. If those actions aren't recorded in a centralized place, they get lost, cause rework and frustrate the customer. Creating the task on the spot brings three clear benefits:

- **Context preserved:** You can include a summary of the conversation in the task description or copy key excerpts. The person responsible for the work understands exactly what was agreed, without having to ask again.
- **Clear accountability:** The task is born with a defined assignee and due date. No one is left wondering who should do what.
- **Full visibility:** The card appears on the project's Kanban board, letting managers and the team itself track progress without micromanaging.

## How to create the task using Super Chat

Super Chat is an AI assistant built into the platform that understands commands in natural language. You don't need to navigate to the Projects module — just type what you need while still on the conversation screen.

### 1. Identify the demand
During the conversation, the customer may ask for something that requires action from your team: a quote, a setup, a material delivery, a review. That's the trigger to create the task.

### 2. Trigger Super Chat
In the Super Chat field (usually accessible right on the conversation screen), type a clear command. The basic structure is:

`create task 'task title' with priority [urgent/high/medium/low] for [date] in project [project name]`

Real example:
`create task 'Send revised quote to Clínica Vida' with urgent priority for 2025-04-10 in project Support`

The AI interprets the command and creates the task in the specified project, with all the details.

### 3. Review and complete it
Once created, the task appears in the Projects module. If needed, you can open the card later and add a more detailed description, attach files or include a checklist. But the essentials — title, priority, due date and assignee — will already be recorded.

### 4. Continue the conversation
While the task is created, you don't lose the thread of the conversation. The customer keeps being served, and the internal demand is already underway.

## What happens next: managing the task in the Project

Once created, the task is visible on the Kanban board of the project you chose. The responsible team can:

- Drag the card between columns (e.g., "To do" → "In progress" → "Done").
- Update the status, add comments or mark subtasks as completed.
- Check the description to recall the original context of the request.

This closes the loop: the customer asked for something in the conversation, the task was generated, carried out and completed — all trackable inside Papo.

## Who this flow is for

Creating tasks from conversations is useful for any team that handles customer requests which generate internal actions:

- **Support and CS:** When a ticket requires action from the technical or product team.
- **Sales and pre-sales:** To record follow-ups, proposal sending or trial setups.
- **Agencies and consultancies:** To turn customer requests into deliveries organized by project.
- **Internal operations:** Any demand that comes up in customer service and needs to be carried out by someone else.

## Frequently Asked Questions

### Do I need to leave the conversation screen to create the task?
No. Super Chat lets you create the task by text command without leaving the chat screen. You keep seeing the conversation while the task is generated.

### Is the task automatically linked to the contact?
Unlike creating a Deal, a Project task does not automatically link the contact. You can include the customer's name or a summary of the conversation in the description to keep the context. To formally link a contact to an activity, use task creation linked to a Deal on the sales Kanban.

### Can I assign someone to the task right away?
Yes. In the Super Chat command, you can indicate the assignee, or assign it later directly on the task card, inside the Projects module.

### In which project will the task be created?
You need to specify the project name in the command. If the project doesn't exist, the AI won't be able to create the task. Check beforehand that the project is already set up in the Projects module.

### Does Super Chat understand commands in Portuguese?
Yes. Super Chat processes natural language in Portuguese. You can dictate the command or type it normally.

### Can I create the task without using Super Chat?
Yes. You can access the Projects module from the side menu, open the desired project and create the task manually. Super Chat is a shortcut to do this without interrupting the conversation.

## Read also

- [How to create a Deal directly from the WhatsApp conversation](/hc/papo/articles/how-to-create-a-deal-directly-from-the-whatsapp-conversation)
- [How to create and manage tasks linked to a deal in the Kanban](/hc/papo/articles/how-to-create-and-manage-tasks-linked-to-a-deal-in-kanban)

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With Papo, every conversation becomes action: create tasks, manage projects and track deliveries without leaving the conversation.