**To customize the billing portal for your white label clients on Papo (https://papo.global/), you don't need to make separate settings: the billing page automatically inherits the name, logo, colors, and domain you set for the reseller. That way, the entire payment experience carries your brand identity.**

In a white label reseller setup, each client accesses an isolated environment with your visual identity. The Payments module follows that same logic: when a client accesses the portal to manage their subscription, plan, or credit top-up, they see your brand, not Papo's. This reinforces the perception that the platform is their own and keeps visual consistency across the whole journey.

## Summary of billing portal customization

| Visual element | What appears in the portal | Where the setting comes from |
| :--- | :--- | :--- |
| Platform name | Displayed at the top and in portal messages | Name set in the white label reseller configuration |
| Logo | Your brand image in the header | Logo uploaded when the reseller is activated |
| Colors | Primary and accent colors applied to buttons and links | Color palette configured in the reseller dashboard |
| Domain | Portal URL (e.g., app.yourbrand.com) | Custom domain validated via DNS |
| Billing messages | Texts and notifications from Stripe Billing Portal | Inherits the language and tone of the account interface |

## How customization works

Papo uses Stripe Billing Portal to manage subscriptions and payments. When you set up a white label reseller, you define the name, logo, colors, and custom domain. These settings are applied automatically across the entire platform, including the billing portal.

A client who accesses the portal to update their payment method, view invoices, or change their plan sees the interface with your brand. There is no mention of Papo Global. This applies both to the subscription summary and to the credit top-up checkout page.

Customization is automatic and requires no additional action after the reseller's initial setup. If you update the logo or colors in the dashboard, the billing portal reflects the change.

## Who this customization matters for

- **Marketing agencies** that sell the platform as part of their portfolio and need even the billing to carry their identity.
- **Software houses** that include Papo in their product catalog and want to deliver a fully white label experience, with no brand break.
- **Consultancies** that tie the tool to their methodology and want clients to perceive a self-contained ecosystem.
- **Franchises and networks** that centralize financial management but keep the network's identity at every point of contact with the franchisee.

## Frequently asked questions

### Do I need to configure the billing portal separately?
No. The portal automatically inherits the visual settings of your white label reseller. There is no separate dashboard for customizing the billing page.

### Does the client see the Papo Global brand in the billing portal?
No. When the white label reseller is active, the portal displays your brand's name, logo, and colors. The experience is fully customized.

### Can I change the messages that appear in the billing portal?
Stripe Billing Portal messages follow the language and tone of the account interface. For details on additional customizations, check the current terms on the Papo website.

### Does the custom domain work in the billing portal?
Yes. Once the custom domain is validated via DNS, it is applied across the entire platform, including the billing and checkout pages.

### How does the client access the billing portal?
The Stripe Billing Portal link is generated inside the platform's Payments module. The client accesses it with your reseller's visual identity.

### Does the customization remain if I change the reseller's colors later?
Yes. Visual identity changes made in the reseller dashboard are automatically reflected in the billing portal.

## Read also

- [How to customize the login screen of your white label reseller](/hc/papo/articles/how-to-customize-login-screen-white-label-reseller)
- [How to manage your white label clients' access to the settings dashboard](/hc/papo/articles/manage-white-label-client-access-settings-panel)

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**[Start reselling with your brand →](https://papo.global/?utm_source=helpcenter&utm_medium=article&utm_campaign=customize-billing-portal-white-label-clients&utm_content=en)**

Papo delivers the platform ready for you to sell under your own name, logo, colors, and domain — with no development required.