**Yes, you can fully customize the colors, the icon (or logo), and the greeting message of the Papo chat widget (https://papo.global/) so that it reflects your brand's visual identity. Configuration is done directly in the Papo dashboard, with no need to manually edit the widget code, ensuring a cohesive and professional customer experience on every page of your site.**

| Customizable element | What you can do | Main benefit |
| :--- | :--- | :--- |
| **Colors** | Change the widget's primary color and accent color. | The chat button and header match your site's palette, reinforcing brand recognition. |
| **Icon / Logo** | Replace the default icon with your company logo or an image that represents customer service. | It makes the point of contact more trustworthy and reinforces brand identity at first glance. |
| **Welcome message** | Write a greeting that appears automatically after a few seconds of visiting. | It engages the visitor, lowers the barrier to first contact, and increases the chances of starting a conversation. |

## How to customize the widget's appearance

The widget's appearance is defined inside the settings of the **Site** type inbox. If you have already installed the widget, you just need to open the existing inbox; if you haven't created one yet, the process includes installing the snippet in your HTML.

1. **Go to inboxes**  
   In the Papo dashboard, go to **Settings → Inboxes**. Find the Site type inbox and click to open its details. If it doesn't exist yet, create a new inbox by clicking **Add inbox** and selecting **Site**.

2. **Open the customization options**  
   Inside the Site inbox settings, you'll find the sections dedicated to appearance. That's where the controls for colors, icon, and welcome message are located.

3. **Set the colors**  
   Adjust the primary color (the background of the widget and the button) and the accent color (details and text) to match your site's design. Usually you can enter hexadecimal codes or use visual pickers.

4. **Replace the icon with your logo**  
   Upload an image that will be used as the floating widget's icon. Ideally, use your company logo as a PNG with a transparent background to ensure a clean, professional result.

5. **Write the welcome message**  
   Create a greeting text that will appear automatically to visitors after a few seconds on the page. Best practices include direct questions or offers of help, such as:
   - "Hi! Can I help you find something?"
   - "Do you have any questions about our plans?"
   - "Need help with your order?"

6. **Confirm the changes**  
   All changes are applied as soon as you save the settings. There's no need to reinstall the widget snippet unless the inbox has been recreated and the script code has changed.

## Who this customization is useful for

- **Companies that value visual identity** and want every detail of their site to reinforce the brand.
- **E-commerce stores and online shops** that use the widget as a support channel and want to convey trust from the very first contact.
- **Agencies and white label resellers** that deliver the chat under the end client's brand, keeping consistency across the entire environment.
- **Marketing and conversion teams** looking to increase conversation start rates with a proactive, personalized greeting.

## Frequently asked questions

### Can I use any image as the widget icon?
Yes. You can upload your brand's logo or any image that represents customer service. Formats such as PNG with a transparent background work best.

### Are colors defined by hexadecimal code?
Yes, the dashboard lets you enter the desired color value (for example, `#FF5733`), and it may also offer visual pickers to make selection easier.

### Does the welcome message appear as soon as the visitor lands?
It appears automatically after a few seconds on the page. If you prefer the widget to stay closed until it's clicked, simply don't configure a greeting.

### Do I need to reinstall the widget script after customizing it?
No. Appearance changes are applied without modifying the snippet already installed. Only if you delete and recreate the inbox will you need to replace the code on your site.

### My changes didn't show up on the site. What should I do?
Check whether your browser or site cache (cache plugins, CDN) isn't serving an old version. Test in an incognito window and, if necessary, clear the server cache. Also confirm that the Site type inbox is active and has at least one agent assigned.

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