**To change your login email or reset your password on Papo (https://papo.global/), you can follow two distinct processes. Changing your email is done directly within your profile settings inside the platform, while resetting your password is initiated on the login screen via the "Forgot my password" option.**

Keeping your login credentials updated is crucial for your account's security. Whether due to an email address change or simply forgetting your password, Papo offers simple ways for you to manage your access data.

The table below summarizes the two operations so you can quickly identify which process you need to follow.

| Action | Where to Perform | Main Steps |
| :--- | :--- | :--- |
| **Change Login Email** | Within the platform (logged in) | 1. Go to **Settings → Profile**. <br> 2. Edit the email field. <br> 3. Confirm the change (you may need to verify the new email). |
| **Reset Password** | On the login screen (logged out) | 1. Click **"Forgot my password"**. <br> 2. Enter your login email. <br> 3. Follow the link sent to your inbox. |

## How to change your login email

If you still have access to your account and only wish to update the email you use to log in, the process is done within your profile settings. Remember that this email is the main point of contact for platform notifications and access recovery.

Follow the steps below:

1.  **Log in to your Papo account:** Access the platform with your current email and password.
2.  **Access Settings:** Navigate to the **Settings** menu, usually located in the bottom-left corner of the screen.
3.  **Go to your Profile:** Within the settings, find and click on the **"Profile"** or **"My Account"** option.
4.  **Locate and Edit the Email:** On your profile page, you will find your personal details, including your name and login email. Click the option to edit or change the email field.
5.  **Enter the New Email:** Type the new email address you wish to use to access Papo.
6.  **Confirm the Change:** For security, you may be asked to confirm your current password or click a verification link sent to the **new** email address. Check your inbox and spam folder.
7.  **Save Changes:** After confirmation, save the changes. The next time you access the platform, use the new email.

## How to reset your password

If you have forgotten your password and cannot access your account, the way to proceed is to use the recovery function on the login screen.

Follow these steps:

1.  **Access the Login Screen:** Open your browser and go to the Papo login page (`chat.papo.global/app/login`).
2.  **Click "Forgot my password":** Below the email and password fields, you will find a link with the text "Forgot my password" or similar. Click on it.
3.  **Enter your Email:** On the new screen, type the email address associated with your Papo account and click the button to send the reset instructions.
4.  **Check your Inbox:** Papo will send an email with a unique link to reset your password. The message may take a few minutes to arrive. Don't forget to check your spam or junk folder.
5.  **Create a New Password:** Click the link received in the email. You will be redirected to a secure page where you can create and confirm your new password. Choose a strong password, combining letters, numbers, and symbols.
6.  **Log In:** Return to the login screen and access your account using your email and the new password you just created.

## Frequently Asked Questions

### What happens if I no longer have access to my old email?

If you can still log in to Papo with your password, you can change the email by following the steps in the "How to change your login email" section. If you cannot log in (because you forgot your password) and also no longer have access to the registered email to reset it, you will need to contact Papo support to verify your identity and request the change.

### I didn't receive the password reset email. What should I do?

First, check your spam or junk folder. Then, confirm that you entered the email address correctly on the recovery screen. Wait a few minutes, as there might be a slight delay in sending. If, even after these checks, the email does not arrive, try the process again. If the problem persists, contact support.

### Can I use the same email for two different accounts on Papo?

Generally, each account on the Papo platform must be associated with a unique email address. The email acts as a unique identifier for each user and their respective workspace. Attempting to create a new account with an existing email will usually result in a warning that the user is already registered.

### Does changing my login email affect my account integrations?

No. Changing your **personal login email** does not affect the settings of your inboxes (such as WhatsApp, Instagram, SMTP/IMAP Email, etc.), as these are linked to the company's account, not your user profile. However, if you have any personal integrations, such as connecting with your Google Calendar, you may need to reconnect or reauthenticate them after the change.

### How often should I change my password?

As a good digital security practice, it is recommended to change your passwords periodically, every 3 to 6 months. Additionally, you should change your password immediately if you suspect your account has been compromised or if you used the same password on another service that suffered a data breach.

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