**To change the Papo (https://papo.global/) interface language, go to your account settings and select the desired language option among Portuguese, English, and Spanish. The change is applied immediately to all team members who access the same account, without affecting the language settings of AI assistants or customer conversations.**

The platform supports three display languages, allowing you and your team to work in the language you feel most comfortable with. The language is set when the account is created and can be adjusted at any time, ensuring flexibility for multilingual operations or distributed teams.

| Available language | What changes in the interface |
| :--- | :--- |
| **Portuguese** | Menus, buttons, labels, notifications, and fixed platform texts appear in Portuguese. |
| **English** | The entire interface is displayed in English, ideal for international teams or those who prefer the language. |
| **Spanish** | The platform uses Spanish, useful for operations in Latin America or Spanish-speaking teams. |

## How language selection works

The interface language is an account setting, not an individual user setting. This means that when you change the language, all agents and administrators who access the same account will see the platform in the new language. The choice does not affect conversation content, AI responses, or texts sent to customers — these elements are controlled separately through assistant prompts and configured messages.

During account creation, the language is requested along with other company data, such as time zone and industry. Later, you can change this preference in the account settings without needing to recreate the registration or lose data.

## Step by step to change the language

1. **Go to your account settings** in the Papo dashboard. The option is available to users with administrator permission.
2. Find the section that contains the language preferences. This area brings together the company's general settings, such as name, time zone, and language.
3. Select the desired language from the list: Português, English, or Español.
4. Save the change. The interface will automatically reload in the new language, and all team members will see the platform with the new setting.

If your account is a white label reseller, the default language can be set for all reseller customers, and each end customer can change it individually if they have administrator permission on their own account.

## Who this setting is useful for

- **Multilingual teams** that prefer to standardize the interface in English but serve customers in Portuguese or Spanish.
- **International operations** that use Papo in different countries and want each team to see the platform in their native language.
- **White label resellers** that set the default language for customers according to the region or the contractor's preference.
- **Users who set up the initial configuration in one language and later want to change it** without needing a new account.

## Frequently asked questions

### Does changing the interface language affect AI responses?
No. The interface language is independent of AI assistant behavior. To configure Capitão or Super Chat to serve in different languages, you need to adjust the prompt and knowledge base, as described in the specific articles about multilingual training.

### Can I set different languages for each agent?
No. The interface language is an account setting, so all users who access the same account see the same language. If your operation requires each agent to have a different language, you need to create separate accounts.

### Is Spanish available on all screens?
Yes. The complete interface — menus, modules, reports, and settings — is translated into Spanish, as well as Portuguese and English.

### Does changing the language change the time zone or other regional settings?
No. Language is an independent preference. Time zone, date format, and currency are configured separately in the account preferences.

### What happens if I change the language while the team is using the platform?
The change is applied immediately to everyone. We recommend informing the team before making the switch to avoid momentary confusion.

### How do I set the default language for my white label reseller customers?
In the reseller settings, you can set the default language that will be applied to all new accounts created. Administrator customers can change this preference later if they wish.

## Read also

- [How to customize your white label reseller login screen](/hc/papo/articles/how-to-customize-login-screen-white-label-reseller)
- [How to manage your subscription, plan, and payments in Papo](/hc/papo/articles/how-to-manage-subscription-plan-payments-papo)

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