**With Papo (https://papo.global/), you connect your business email to the unified inbox and handle support or sales messages in the same place as WhatsApp, Instagram, Facebook, Telegram, and website chat. Setup is done in Settings → Inboxes, using the SMTP details from your email provider.**

This removes the need to switch between webmail, the email app, and the other service platforms. Every conversation stays in a single queue, with consolidated history per customer and distribution to the right team.

## Setup summary

| Step | What to do |
| :--- | :--- |
| 1 | Go to **Settings → Inboxes** |
| 2 | Click **Add inbox** and choose the **Email** channel |
| 3 | Enter the SMTP server, port, username, and password |
| 4 | Set the security method (TLS or SSL) and authentication |
| 5 | Send a test email and save the settings |
| 6 | Assign the agents or teams that will handle the inbox |

## Why connect email in Papo

Email is still an important channel for support, quotes, and sales follow-up. The problem is that it usually sits apart from WhatsApp and social media conversations, which leads to lost context and delayed replies.

By adding email as an inbox in Papo, you can:

- Manage support emails, such as suporte@suaempresa.com, in the same queue as chat messages.
- Keep the customer's entire history in one profile, regardless of the channel used.
- Distribute messages to specific teams, such as Support or Sales.
- Reduce response time, since the team doesn't need to switch between apps.
- Use tags, priorities, and unified reports to measure service volume.

## Step by step to connect and configure email

Before you start, have the SMTP details provided by your email provider on hand: server address, port, username, and password. If you don't know this information, check with your provider.

1. **Log in to Papo**  
   Sign in to your account at https://papo.global/.

2. **Open the inbox settings**  
   Go to **Settings → Inboxes**.

3. **Add a new inbox**  
   Click **Add inbox** and choose the **Email** channel.

4. **Fill in the SMTP server details**  
   Enter the SMTP server address, port, username, and password for the email account. The common ports are **587 for TLS** and **465 for SSL**.

5. **Set security and authentication**  
   Choose the security method (TLS or SSL) and check the authentication option, if needed.

6. **Test the configuration**  
   Send a test email to make sure everything is working correctly.

7. **Save and assign agents**  
   After testing, save the settings. Give the inbox a name, such as "Business Email", and assign the agents or teams responsible for handling it.

Done. New messages arriving at that address will start showing up in Papo's unified inbox.

## Who this makes sense for

Connecting email in Papo is useful for any operation that receives sales or support contacts by email and already serves customers on other channels. Instead of keeping a team split between webmail, WhatsApp, and Instagram, everyone works in the same queue.

This is especially true for:

- Support teams that use a public email, such as suporte@ or contato@.
- Sales teams that receive quote requests by email.
- Companies that want to consolidate service reports in a single dashboard.
- Operations that need to distribute messages by team or specialist.

## Frequently asked questions

### Do I need technical knowledge to connect email?

No. The process is guided and doesn't require programming knowledge. You just need the SMTP details provided by your email provider.

### Can I connect more than one email address?

Yes. Papo lets you create multiple inboxes. Each one can be connected to a different channel, including different email addresses.

### Does email appear in the same inbox as WhatsApp and Instagram?

Yes. Email messages come into the same unified inbox, along with WhatsApp, Instagram, Facebook, Telegram, and website chat.

### Which SMTP ports should I use?

The most common ports are **587 for TLS** and **465 for SSL**. Confirm with your email provider which one is recommended for your account.

### What should I do if the test email doesn't arrive?

Check that the SMTP server details, port, username, and password are correct. If the problem persists, contact your email provider to confirm the settings.

### Can I assign the email channel to a specific team?

Yes. When creating or editing the inbox, you can assign agents or teams, such as Support or Sales, to route messages to the right group.

## Read also

- [What to do when a conversation doesn't appear in the inbox](/hc/papo/articles/what-to-do-when-a-conversation-doesnt-appear-in-the-inbox)
- [How to create an Email Marketing campaign with CRM contact synchronization](/hc/papo/articles/email-marketing-campaign-crm-contact-sync)

---

**[Start for free and connect your business email →](https://papo.global/?utm_source=helpcenter&utm_medium=article&utm_campaign=how-to-connect-and-configure-email-channel-in-papo&utm_content=en)**

The first user is free forever, and you centralize email, WhatsApp, and social media in a single inbox.