**Most Google Calendar synchronization issues in Papo (https://papo.global/) are resolved by reconnecting the Google account and confirming calendar access permissions. When the connection is active, Papo resumes reading your busy times in real time and creating events automatically, avoiding conflicts and manual scheduling.**

If the AI has stopped offering available times, events are not appearing in your calendar, or the integration status appears disconnected, the first step is to reconnect. This page gathers the checks and step-by-step instructions to restore synchronization safely.

## What can cause the issue

The connection between Papo and Google Calendar depends on two main points: the authorized Google account and the permissions granted. When one of them is changed, revoked, or expired, synchronization may stop.

| Situation | What to check | What to do |
| :--- | :--- | :--- |
| The AI does not offer available times | Google Calendar connection status on the account | Check whether the calendar is connected |
| Events do not appear in Google Calendar | Permissions to read and create events | Authorize access again during reconnection |
| Calendar does not sync | Old connection or changed Google account | Reconnect with the correct account |

These checks do not require advanced configuration. In most cases, reconnecting resolves the issue immediately.

## Before reconnecting: check the connection status

Within the Papo platform, the integrations area shows the Google Calendar status. If the calendar is disconnected, Papo cannot read busy times or create events in your calendar.

Also confirm which Google account is authorized. It may be a personal account (@gmail.com) or a professional Google Workspace account. The connected account must be exactly the one you use to check your appointments. If you authorized an old or secondary account, events may appear in the wrong calendar.

## Step-by-step to reconnect Google Calendar

1. **Go to Papo's integrations area.** Locate the Google Calendar option. In some accounts, this integration is in the Appointments module or in the general Integrations section.

2. **Start reconnection.** Click the Google Calendar option to open the connection flow. If there is still an old connection, reconnect to clear the previous state.

3. **Sign in to the correct Google account.** Google will ask for your email and password. Use the account that should receive events and that contains the appointments Papo needs to consider.

4. **Authorize permissions.** Google displays an authorization screen. You must allow Papo to read your busy times and create events on your behalf. Without these permissions, synchronization will not work.

5. **Check the final status.** After authorizing, you return to Papo. The integration should appear as connected, indicating that synchronization is active again.

## How to confirm it is working again

With the connection restored, Papo resumes checking your Google Calendar in real time. This means that:

- existing personal or professional appointments are considered busy times;
- the AI does not offer already booked times during a WhatsApp conversation;
- when an appointment is confirmed, an event is automatically created in Google Calendar with the customer's data.

To test, you can simulate an appointment request or check whether calendar appointments are reflected in Papo's appointments view.

## Who this fix matters for

Google Calendar integration is essential for businesses that depend on scheduled times. When synchronization fails, clinics, medical offices, beauty salons, law firms, accounting firms, and service providers risk offering duplicate times or losing appointments.

Keeping the connection active avoids the manual work of copying information between chat and calendar, reduces human error, and ensures no appointment is overlapped.

## Frequently asked questions

### What permissions does Papo need in Google Calendar?

Papo needs permission to read your busy times and to create events in the calendar. These permissions are requested by Google during connection and must be confirmed for synchronization to work.

### How do I know if Google Calendar is connected?

Check the Google Calendar connection status in your Papo account. When connected, the integration is active and the system starts considering your calendar for availability and event creation.

### Can I use a Google Workspace account?

Yes. The integration accepts both personal accounts (@gmail.com) and professional Google Workspace accounts. The important thing is to use the correct account at the time of authorization.

### Is synchronization in real time?

Yes. Once connected, Papo checks your Google Calendar in real time to know which times are busy and avoids offering already scheduled appointments.

### What should I do if the error continues after reconnecting?

Review the permissions granted and confirm that the authorized Google account is the same one you check. If the calendar still does not sync, reconnect and check whether the final status appears as connected. Additional details about how it works are available on the Papo website.

### Do I need to reconnect often?

Usually not. Reconnection is only necessary when the connection is revoked, the Google account is changed, or the calendar stops syncing due to a permission issue.

## Read also

- [How to set up a scheduling service with flexible times](/hc/papo/articles/how-to-set-up-a-scheduling-service-with-flexible-times)
- [How to set up automatic appointment reminders via WhatsApp](/hc/papo/articles/how-to-set-up-automatic-appointment-reminders-via-whatsapp)

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