**If you see the "Session expired" message while using Papo (https://papo.global/), this usually means the browser has lost your account authentication at `chat.papo.global`. In most cases, you just need to sign in again with your email and password, check your connection, and adjust browser permissions so it does not delete login data.**

| Symptom | Likely cause | Recommended action |
| :--- | :--- | :--- |
| Session expires by itself after a period without use | Browser ended the session or cleared cookies | Sign in again and keep the tab open. |
| Login does not persist between browser restarts | Cookies and site data blocked or deleted | Allow cookies for `chat.papo.global` and disable automatic clearing. |
| Session drops when the network changes | Internet instability, VPN, or proxy | Check the connection and sign in again. |
| Login prompt appears on a shared computer | Account should not stay logged in on public machines | Always log out and avoid saving the password. |
| Reauthentication does not complete | Pending two-factor authentication or temporary error | Confirm the second-factor code and try again. |

## Why Papo works this way

Papo is a 100% web-based platform. You do not install a desktop app: you access `chat.papo.global` through the browser, log in with email and password, and manage conversations, CRM, AI, and real-time alerts. Processing happens in the cloud, so the session essentially represents the credentials the browser stores to keep you authenticated.

There is no limit on active sessions: you can sign in on multiple computers at the same time. This is useful for teams that switch machines, but it also means each browser keeps its own session. If a browser deletes cookies, closes the tab aggressively, or blocks site data, you will see a request to log in again.

Papo does not publish a fixed session expiration time in this help center. When you need exact timeframes or a security policy specific to your account, check the official website or support.

## How to fix the error

1. **Sign in again with your credentials.** Go to `chat.papo.global` and enter your account email and password. If you use two-factor authentication, complete that step to unlock access.
2. **Check your connection.** An unstable network, switching from Wi-Fi to mobile data, or using a VPN or proxy can temporarily interrupt authentication. Reconnect and try again.
3. **Allow cookies and site data.** In your browser, check that `chat.papo.global` is authorized to save cookies and local data. Private browsing mode, cookie blockers, and privacy extensions can delete the session.
4. **Keep the Papo tab open.** For continuous use and new message alerts, leave the tab loaded. Closing the browser can end the local session and interrupt notifications.
5. **Avoid saving passwords on public computers.** If you are on a shared machine, use a private window consciously and log out when you finish. Papo recommends enabling two-factor authentication to protect access.

## How to keep the session active longer

- **Do not block local storage** for the `chat.papo.global` domain.
- **Adjust automatic clearing** in the browser so it does not remove cookies and site data every time you close it.
- **Test with another browser** if the problem is recurring. Chrome, Firefox, Safari, and Edge work, but different extensions can interfere.
- **Use a stable network** and avoid switching VPNs during use.
- **Keep the tab open** while you need real-time alerts, because site notifications depend on an active session.

## Who this guide is useful for

- **Agents who spend the day in Papo** and do not want interruptions to log in again.
- **Teams that use multiple computers** and need to understand why each browser asks for credentials again.
- **Managers who monitor operations** and want to reduce access friction.
- **Anyone working in environments with security policies** that delete browser data.

## Frequently asked questions

### What does "Session expired" mean in Papo?

It means the browser could not keep your account credentials active at `chat.papo.global`. Usually, you need to sign in again with your email and password.

### Does Papo have a limit on simultaneous sessions?

No. There is no limit on active sessions. You can use the same account in multiple browsers and computers; each session is independent.

### Did I lose conversations or data when the session expires?

No. Because Papo is 100% in the cloud, conversations, CRM, and settings are preserved on the servers. Expiration only affects the browser's local access.

### Do I need to install an app to stay logged in?

No. Papo is a web platform. You do not need to install programs or extensions; just access `chat.papo.global` through the browser.

### How do I enable two-factor authentication?

In your Papo environment, look for account security options. The help center recommends enabling it, but the exact steps may vary; if you cannot find it, check the official website.

### Is it safe to keep the Papo tab open?

Yes, on a personal or corporate computer for individual use. On shared computers, log out when you finish and do not save the password in the browser.

## Read also

- [How to configure Single Sign-On (SSO) to access Papo with Google or Microsoft](/hc/papo/articles/set-up-single-sign-on-sso-papo-google-microsoft)

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