**To generate a monthly WhatsApp credit usage report in Papo (https://papo.global/), go to the Reports module, select the WhatsApp channel, set the desired monthly interval, and analyze the volume of conversations and template sends. With CSV or PDF export, you can track API credit usage and plan your costs accurately.**

## Process summary

| Step | What to do | Result |
| :--- | :--- | :--- |
| Access Reports | Go to Papo's Reports module. | View the available metric dashboards. |
| Filter period | Choose the desired month (last 30 days or custom range). | Restrict the analysis to the billing period. |
| Select WhatsApp channel | Apply the channel filter to show only WhatsApp. | Isolate the conversations and sends that consume credits. |
| Analyze volume and templates | Observe the total started conversations and template messages sent. | Estimate credit usage based on Meta's pricing. |
| Export data | Use CSV export or save as PDF. | Share the report with finance or use it in cost spreadsheets. |

## How credit usage works on WhatsApp

WhatsApp Cloud API consumes credits according to started conversations and message templates sent. Each customer service conversation or marketing template has a credit cost, defined by Meta. In Papo, you connect your WhatsApp inbox and all interactions go through the platform, generating metrics that help estimate this usage.

Papo's Reports module centralizes customer service and sales indicators. Although there is no specific report named “credit usage,” you can use the conversations by channel report to get the volume of WhatsApp interactions and, from there, calculate monthly spend.

## Step by step to generate the report

1. **Access the Reports module**  
   In Papo's main dashboard, open the Reports section. You will see the most recent KPIs for your operation.

2. **Set the monthly period**  
   In the date filter, select “Last 30 days” for the current month or enter a custom range (e.g., 06/01/2026 to 06/30/2026). The selection automatically changes all numbers.

3. **Filter by WhatsApp channel**  
   Apply the channel filter and check only WhatsApp. This way, the report will show exclusively the conversations and sends made through this channel.

4. **Analyze the metrics relevant to credits**  
   - **Started conversations**: each new conversation started by the company (proactive) or by the customer (reactive) may consume credits, depending on the category.  
   - **Templates sent**: template messages (HSM) approved by Meta consume credits per send. Check the total sends in the period.  
   - **Total message volume**: useful for an overview, but credit usage is more closely tied to conversations and templates.

   Papo displays this data in tables and charts, allowing you to quickly identify usage spikes.

5. **Export the data**  
   - **CSV**: use the export option available in the report to download a spreadsheet with detailed numbers. You can open it in Excel or Google Sheets and cross-reference it with Meta's price list.  
   - **PDF**: if you prefer a presentation-ready document, use the browser's print function (Ctrl+P / Cmd+P) and save as PDF. The file preserves the charts and tables for the filtered period.

With this data in hand, multiply the number of conversations and templates by their respective credit costs (provided by Meta) to get the estimated usage for the month.

## Who this report is useful for

- **Companies that use WhatsApp API at scale** and need to control their monthly credit budget.  
- **Agencies and B2B operations** that send many marketing or re-engagement templates.  
- **Financial analysts** who consolidate customer service channel costs.  
- **Support managers** who want to understand whether WhatsApp conversation volume is aligned with credit investment.

## Frequently asked questions

### Does Papo have a report dedicated to credit usage?

Currently, the Reports module does not have a dashboard named “credit usage.” However, the conversations by channel report, filtered by WhatsApp, provides the volume of interactions that allows you to calculate credit spend.

### How do I know how many credits each conversation consumes?

The credit cost is defined by Meta and varies according to the conversation type (customer service, marketing, utility) and country. Papo displays the volume of conversations and templates; to know the exact value, consult the official WhatsApp Business API price list.

### Can I export the report with only WhatsApp data?

Yes. By applying the channel filter before export, the generated CSV or PDF file will contain only WhatsApp information, making cost analysis easier.

### Does the report show sent templates separately?

The conversations by channel report presents the total interactions. To detail the number of templates sent, you can check the Disparador module or the conversation history, but the overall message volume already serves as a basis for estimating credits.

### Is there an export or period limit?

Limits may vary according to your plan and account data retention. For up-to-date information, consult the help center or Papo's website.

### Is it possible to schedule automatic sending of this report?

Papo does not currently have a native report scheduling feature, but you can manually export the data whenever needed or use webhooks to integrate with BI systems, as described in other help center articles.

## Read also

- [How to generate a conversations by channel report and export data to CSV](/hc/papo/articles/generate-conversation-report-by-channel-export-csv)
- [How to export detailed reports to PDF with period filters](/hc/papo/articles/how-to-export-detailed-pdf-reports-with-period-filters)

---

**[Start for free →](https://papo.global/?utm_source=helpcenter&utm_medium=article&utm_campaign=how-to-generate-monthly-whatsapp-credit-usage-report&utm_content=en)**

Monitor WhatsApp credit usage and optimize your costs with the first user free.