**On Papo (https://papo.global/), you manage your subscription, plan, and payments in the payments area of your account. There you can check the plan and credit summary, access the billing portal to update your card and download invoices, and generate a checkout link to top up credits used by features such as Disparador.**

Keeping this administrative side under control avoids service interruptions, especially for those using WhatsApp, campaigns, and multiple agents. Papo brings financial information together in one place, without relying on spreadsheets or manual charges.

## Financial management summary

| Resource | What it allows | When to use |
| :--- | :--- | :--- |
| Subscription summary | Shows the current plan, credit, and billing status | To check if the account is active and has no pending issues |
| Billing portal | Updates payment method and views invoices | To keep billing details up to date |
| Available plans | Lists the account's billing options | To evaluate an upgrade or downgrade |
| Top-up link | Generates a checkout to add credit | To keep a balance for consumption features, such as campaigns |

## What the payments area shows

In Papo's payments area, you find a summary of your account status: the subscribed plan, the plan, available credit, and billing status. This view helps confirm whether the monthly fee has been processed and whether there is enough balance for modules that work on a consumption basis.

In addition to the summary, the platform lists the available billing plans. This lets you compare limits and decide whether the operation needs more agents, more inboxes, or a smaller plan. The first Papo user is free and does not require a credit card; plan billing takes effect when new members are added to the team.

## How to access and use the billing portal

The billing portal is the environment used to manage the subscription's financial details. Access is through the payments area of your account, with no separate registration required.

In this portal you can:

- update the registered payment method;
- view previous invoices;
- download documents for accounting control;
- track the subscription's billing cycle.

Because the link is generated within the Papo account itself, your data is protected and you do not need to send payment information to support agents.

## Change plan and limits without losing data

If the operation grows, you can change plans through the payments area. The change adjusts agent, inbox, and module limits without deleting contacts, conversation history, or automations. Data remains linked to the account; only the plan capacity changes.

The same applies to downgrades: if you want to reduce costs, you choose a plan with fewer features. Billing is recurring and the billing status appears in the subscription summary.

## Credits: separate payment for consumption

The subscription covers access to the platform and the plan's features. Credits are a prepaid balance used for consumption features, such as bulk messaging campaigns in Disparador.

To maintain the balance, the payments area generates a checkout link to top up credit. You choose the amount and complete the payment; the updated balance is visible in the account. This separation keeps the subscription cost predictable and lets you pay only for the volume consumed.

## Who this management is important for

- **Customer service teams** that need to keep WhatsApp running without interruption.
- **Sales operations** that use bulk messaging campaigns and need available credit.
- **Agencies and consultancies** that adjust the plan according to the number of clients or agents.
- **White label resellers** who, in addition to their own account, manage client subscriptions in the reseller panel.

## Frequently asked questions

### Where is the payment portal?
Access is in the payments area of your Papo account. The platform generates the link to the billing portal, where you update billing details and view invoices.

### Can I change plans after creating the account?
Yes. The payments area lists available plans and allows you to switch. Contacts, conversation history, and automations remain intact; only the limits and modules of the new plan change.

### Are subscription and credits the same thing?
No. The subscription is the recurring charge for platform access and plan features. Credits are a separate balance consumed by features such as bulk messaging campaigns.

### How do I download previous invoices?
In the billing portal, you view billing history and download invoices for financial control. The link to the portal is generated in the payments area of your account.

### What happens when adding a new team member?
The first Papo user is free. When you add new members, plan billing takes effect, and the subscription summary displays the new status and amount.

### And in the white label reseller model?
In the white label model, the approved reseller uses their own panel to track each client's subscription, plan, credit, and billing status, in addition to generating the billing portal link for the client.

## Read also

- [How to set up automatic billing and billing plans in the white label reseller model](/hc/papo/articles/how-to-set-up-automatic-billing-and-billing-plans-white-label-reseller)
- [How to manage your clients' WhatsApp credit consumption and avoid interruptions](/hc/papo/articles/manage-whatsapp-credit-consumption-clients-avoid-interruptions)

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The first Papo user is free; you only add billing when you invite new members to the team.