**To manage your subscription, invoices, and credits in Papo (https://papo.global), access the payments section within your account settings. There, you will find a link to the payment portal, where you can view your current plan, download past invoices, update your payment method, and add credits for pay-per-use services, such as WhatsApp campaigns.**

Keeping track of the administrative side of your account is essential to ensure your customer service and sales operations run smoothly. Papo centralizes financial management in a secure payment portal, allowing you to manage your subscription and credits autonomously and transparently.

## Financial Management Summary in Papo

The table below summarizes the main account management actions and where to perform them.

| Action | Where to Perform | Description |
| --- | --- | --- |
| **View Current Plan** | In the payments section of the Papo dashboard and in the payment portal. | Check your subscription details, such as the number of agents included and the recurring amount. |
| **Download Invoices** | In the payment portal. | Access your billing history and download invoices for your financial records. |
| **Change Payment Method** | In the payment portal. | Update your credit card details or other registered payment method. |
| **Add Credits** | In the payments section of the Papo dashboard. | Recharge your credit balance to use for specific features, such as bulk messaging. |

## How to access your payment portal

The payment portal is a secure area, provided by our payment processing partner (Stripe), where you can manage all aspects of your subscription.

Follow these steps to access it:

1.  Log in to your Papo Global account.
2.  Navigate to the **Settings** area of your account.
3.  Look for the option related to **Payments**, **Subscription**, or **Billing**.
4.  Within this section, you will find a summary of your current plan and a button or link to "Manage Subscription" or "Access Payment Portal".
5.  Upon clicking, you will be securely redirected to the portal, where you can perform the necessary actions.

## Managing your subscription and plans

Within the payments section of the Papo dashboard, you can see a clear summary of your current plan. This includes the plan name, amount, next renewal date, and the number of contracted users (agents).

If you need more agents or features, the platform will display available billing plans for an upgrade. Plan changes are made directly through the payment portal, ensuring a simple and secure transition.

Remember that the first user in Papo is free and does not require a credit card, but adding new team members activates billing for a paid plan.

## How to download your invoices

Keeping a record of your expenses is essential for your company's accounting. The payment portal stores your entire billing history.

To download an invoice:

1.  Access the payment portal as per the instructions above.
2.  Look for the "Billing History" or "Invoices" section.
3.  You will see a list of all past charges, with date and amount.
4.  Click on the desired invoice to view it in detail or to download the document in PDF format.

## Adding and using credits

In addition to your monthly or annual subscription, which covers platform access and a defined number of agents, some features operate based on pre-paid credits. A common example is using the **Sender** module to send bulk message campaigns via WhatsApp.

**How it works:**
*   **Subscription:** Ensures continuous access to the platform for your team.
*   **Credits:** Are a balance you purchase separately and are consumed as you use specific services.

To add credits:
1.  Access the **Payments** section in your Papo dashboard.
2.  Look for the "Add Credits" or "Recharge Balance" option.
3.  You will be directed to a checkout page, where you can choose the top-up amount and complete the payment.
4.  The credit balance will be updated in your account and will be visible on the dashboard.

This separation ensures that you only pay for what you use in volume services, keeping your subscription cost predictable.

## Frequently Asked Questions

### How can I change my plan?
To change your plan, access the payments section in the Papo dashboard. There, you will be able to see the available plans and will be directed to the payment portal to confirm the change. The change is usually immediate, and billing will be adjusted in the next billing cycle.

### What is the difference between subscription and credits?
The **subscription** is a recurring payment (monthly or annually) that grants access to the Papo platform, including a specific number of agents and access to core modules. **Credits** are a pre-paid balance used for consumption-based features, such as sending bulk WhatsApp campaigns, calls, or advanced API usage.

### Where can I find my payment history and invoices?
All your payment history and downloadable invoices are available in the payment portal. To access it, go to the billing section in the Papo dashboard and click on the subscription management link.

### What payment methods are accepted?
Accepted payment methods, such as credit card and other options, are displayed directly in the payment portal when you sign up or update your plan.

### What happens if my subscription payment fails?
If a payment fails, you will usually receive an email notification. It is important to update your payment method in the portal as soon as possible to avoid service interruption. Access to the platform may be suspended after a period of non-payment.

## Read also
*   [How much does Papo Global cost? Plans, prices, and free plan](/hc/papo/articles/papo-global-pricing)
*   [How to add agents (attendants) to your Papo Global account](/hc/papo/articles/add-agents-to-papo-global-account)

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**[Start for free with Papo →](https://papo.global/?utm_source=helpcenter&utm_medium=article&utm_campaign=how-to-manage-your-subscription-invoices-and-credits-in-papo&utm_content=en)**

The first user is free, and no credit card is required for registration.