**To monitor customers' WhatsApp credit usage in your resale, use the Papo Reports module (https://papo.global/) and filter by inbox or customer. Although the platform does not generate automatic credit alerts, you can export the data periodically to control usage and avoid service interruptions.**

## Monitoring summary

| Step | What to do | Result |
| :--- | :--- | :--- |
| Access Reports | Go to the Papo Reports module. | View the available metrics dashboards. |
| Filter period | Choose the desired interval (last 30 days or custom). | Restrict the analysis to the billing period. |
| Select channel and inbox | Apply the WhatsApp channel filter and choose the customer's inbox. | Isolate the interactions that consume that customer's credits. |
| Analyze volume and templates | Observe total initiated conversations and sent templates. | Estimate credit consumption based on Meta's pricing. |
| Export data | Use CSV export or save as PDF. | Share the report or use it in control spreadsheets. |

## How WhatsApp credit consumption works

WhatsApp Cloud API consumes credits according to initiated conversations and sent message templates. Each customer service conversation or marketing template has a cost in credits, defined by Meta. In Papo's white-label resale, each customer has their own WhatsApp inbox, and all interactions pass through the platform, generating metrics that allow you to estimate this consumption.

The Reports module centralizes service indicators. Although there is no panel named "credit consumption," you can use the conversations by channel report, filtering by inbox, to get the volume of interactions for each customer and, from there, calculate the monthly spend.

## Step-by-step to monitor consumption per customer

1. **Access the Reports module**  
   In Papo's main dashboard, open the Reports section. You will see the most recent KPIs for your operation.

2. **Set the desired period**  
   In the date filter, select "Last 30 days" for the current month or enter a custom interval (e.g., 01/06/2026 to 30/06/2026). The selection automatically changes all numbers.

3. **Filter by WhatsApp channel and the customer's inbox**  
   Apply the channel filter and check only WhatsApp. Then use the inbox filter to select the specific inbox of the customer you want to analyze. This way, the report will show exclusively the conversations and sends made by that customer.

4. **Analyze the metrics relevant to credits**  
   - **Initiated conversations**: each new conversation started by the company (proactive) or by the customer (reactive) may consume credits, depending on the category.  
   - **Sent templates**: template messages (HSM) approved by Meta consume credits per send. Check the total sends in the period.  
   - **Total message volume**: useful for an overview, but credit consumption is more closely tied to conversations and templates.

   Papo displays this data in tables and charts, allowing you to quickly identify usage spikes for each customer.

5. **Export the data for control**  
   - **CSV**: use the export option available in the report to download a spreadsheet with detailed numbers. You can open it in Excel or Google Sheets and cross-reference it with Meta's pricing table.  
   - **PDF**: if you prefer a presentation-ready document, use your browser's print function (Ctrl+P / Cmd+P) and save as PDF. The file preserves the charts and tables from the filtered period.

With this data in hand, multiply the number of conversations and templates by their respective credit costs (provided by Meta) to get the estimated monthly consumption for each customer.

## How to avoid service interruptions

Papo does not have a native alert system when WhatsApp credits are running out. Therefore, the best practice is to establish a monitoring routine:

- **Export reports periodically** (weekly or biweekly) for each customer.
- **Track consumption trends**: compare volumes month over month to predict when credits may run out.
- **Create an external control**: use spreadsheets with conditional formatting to highlight customers whose consumption is approaching the contracted credit limit.
- **Top up credits before they run out**: contact the customer or top up directly in Meta's platform to prevent messages from stopping delivery.

This routine ensures that your customers' WhatsApp service does not suffer interruptions, preserving your resale's recurring revenue.

## Who needs this monitoring

- **White-label resellers** managing multiple WhatsApp inboxes for different customers.
- **Agencies and B2B operations** that need to control the credit budget for each account.
- **Financial analysts** consolidating service channel costs in the resale.
- **Support managers** who want to guarantee service continuity for all customers.

## Frequently asked questions

### Does Papo send alerts when WhatsApp credits are running out?

Currently, the platform does not have an automatic alert system for credit consumption. The recommendation is to monitor reports periodically and adopt an external control routine.

### Can I see the credit consumption of a specific customer?

Yes. In the Reports module, after filtering by WhatsApp channel, select the desired customer's inbox. The report will show only that inbox's interactions, allowing you to calculate individual consumption.

### Does the report show the amount in reais or only the volume of interactions?

The report shows the volume of initiated conversations and sent templates. To know the cost in reais, you need to multiply these volumes by the official WhatsApp Business API pricing table provided by Meta.

### How do I know how many credits each conversation consumes?

The credit cost is defined by Meta and varies according to the conversation type (service, marketing, utility) and country. Papo does not interfere with this pricing; consult Meta's official documentation for updated values.

### Can I automate credit monitoring?

Papo allows you to export data in CSV. With these spreadsheets, you can create conditional formatting rules or use external tools to generate visual alerts when consumption approaches a limit you define.

### What happens if WhatsApp credits run out?

If WhatsApp API credits run out, messages stop being delivered, interrupting customer service. Therefore, constant monitoring is essential to keep your customers' operation active.

## Read also

- [How the white-label resale business model and reseller pricing work](/hc/papo/articles/how-white-label-reseller-business-model-and-pricing-works)
- [How to join Papo Global's white-label resale program](/hc/papo/articles/how-to-join-papo-global-white-label-reseller-program)

---

**[Start for free →](https://chat.papo.global/app/auth/signup?papo_lp=home&utm_source=lp&utm_medium=landing&utm_campaign=home&utm_content=start-free&papo_lp_v=start-free)**

Manage your customers' WhatsApp credit usage and avoid service interruptions with Papo's complete platform.