**To mute notifications for a single conversation in Papo (https://papo.global/), the platform currently does not offer a button that mutes only that chat. The closest approach is to use the temporary pause of the entire inbox — which stops sounds and pop-ups for all conversations in that queue for a defined period — or to use features like conversation assignment and tag filters to isolate what really needs your attention, without interfering with the rest of the operation.** Often a very busy conversation (for example, a customer who sends many messages in a row) can disrupt focus, but you don't want to miss alerts from other conversations. Since there is no "silent mode" per conversation, it's important to know the alternatives that Papo offers within its current features. ## Summary of available strategies | Situation | Alternative in Papo | | :--- | :--- | | A conversation is generating too many alerts | Pause the entire inbox for a short period (e.g., 15 or 30 minutes). | | You want to focus only on certain conversations | Assign unwanted conversations to another agent and work on those under your responsibility. | | You need to visually filter what is urgent | Create tags (such as "priority" or "on hold") and use the inbox summary to focus on tagged conversations. | | The problem is a specific channel (e.g., WhatsApp) | Temporarily mute the inbox for that channel, keeping other inboxes with active notifications. | ## How temporary inbox pause works Papo allows you to stop sound and visual alerts for an entire inbox, without affecting other queues. This is the closest feature to individual muting and is available on all accounts. ### Steps to pause notifications for an inbox 1. In the main menu, locate the list of inboxes (the channels you handle, such as "WhatsApp Sales" or "Instagram Support"). 2. Next to the name of the inbox you want to mute, there is a notification control. Enable the pause option — in some cases, you can choose the duration (15, 30, 60 minutes) or leave it until you manually disable it. 3. While the pause is active, the inbox will not emit sounds or pop-ups. The unread conversation counter will continue to update, so you can monitor the volume without interruptions. The pause is individual (per user) and does not affect colleagues who also handle the same inbox. All messages continue to be received — you can open the inbox and reply at any time. ## What to do when a specific conversation is bothersome Since it's not possible to mute a single chat, you can adopt some practical tactics: - **Assign the conversation to another agent** — If the conversation does not require your immediate attention, assign it to a colleague. This way, alerts will continue to reach the new responsible person, and you get rid of distractions from that customer. - **Use tags and filters** — Mark conversations that require focus with a tag (e.g., "hot" or "urgent") and filter the list view to show only those chats. This way, you visually ignore less relevant conversations without missing alerts for urgent ones. - **Pause the inbox for a short interval** — If the conversation is very active during a peak moment, pause the inbox for 15 minutes. During this interval, you focus on other tasks and then resume service with the queue organized. - **Use the inbox summary** — The dashboard shows how many conversations are open, unassigned, or resolved. With this view, you can manually prioritize conversations that deserve an immediate response, even with notifications active. ## Who these alternatives are useful for - **Agents handling multiple customers at the same time** — They can stay focused on important negotiations while isolating low-priority conversations. - **Supervisors who need to analyze the flow without interruptions** — They can pause an inbox for a channel while reviewing metrics or preparing schedules. - **Lean teams during peak hours** — They use conversation assignment to balance the load among the few available agents. - **Operations working with the sales Kanban** — When moving cards and negotiating in the pipeline, pausing the inbox avoids distractions without leaving the platform. ## Frequently asked questions ### Does Papo have a "mute conversation" button? No. Currently, the platform only offers notification pause for an entire inbox. There is no option to mute alerts for a specific conversation. ### Can I disable notifications for a specific contact? It is not possible to block alerts for a single contact. The most direct alternative is to temporarily pause the inbox where the contact is being handled or transfer the conversation to another agent. ### Does pausing the inbox affect other agents? No. The pause setting is individual. Only the user who activated the mute stops receiving sounds and pop-ups; other agents continue with normal notifications. ### How do I know there are new messages if the inbox is paused? The unread conversation counter next to the inbox name continues to update normally. This way, you can track the volume without sound or visual alerts. ### If I assign the conversation to another agent, do I lose the history? No. The conversation remains in the same inbox, and all history is kept. Only the responsibility for replies is transferred. ### Can I create a rule to automatically mute conversations with certain words? The platform does not have a specific rule to mute notifications based on keywords. However, you can use Flows to automate actions such as tagging or assigning conversations, reducing the need for manual intervention. ## Read also - [How to prioritize unassigned conversations using the inbox summary](/hc/papo/articles/how-to-prioritize-unassigned-conversations-using-inbox-summary) - [How to transfer multiple conversations from an inactive agent to another team member](/hc/papo/articles/transfer-multiple-conversations-inactive-agent-to-team-member) --- **[Sign up for free →](https://papo.global/?utm_source=helpcenter&utm_medium=article&utm_campaign=how-to-mute-notifications-for-a-specific-conversation&utm_content=en)** The first user on the platform is free, allowing you to organize your service at no initial cost.