**To recover your Papo password (https://papo.global/), go to the login screen at chat.papo.global/app/login, click “Forgot my password,” enter your account email, and follow the link sent to create a new password. The process is quick, secure, and you’ll be back on the platform in minutes.**

If you forgot your password and can’t log in to Papo, you don’t need to create a new account. The login screen itself has the path to reset access on your own. Below you’ll find the complete step-by-step guide and security recommendations to keep your account protected.

| Step | Action |
| :--- | :--- |
| 1. Go to the login screen | Open `chat.papo.global/app/login` in your browser. |
| 2. Click “Forgot my password” | The link is right below the email and password fields. |
| 3. Enter your email | Type the same address you use to log in to Papo. |
| 4. Check your inbox | Papo sends an email with the reset link. Also check your spam folder. |
| 5. Create a new password | Click the link you received and set a strong password. |
| 6. Log in | Return to the login screen and sign in with your email and new password. |

## How the password reset process works

1. **Go to the Papo login page.** On your computer or phone, open `chat.papo.global/app/login`. This is the same screen you use every day to access the platform.
2. **Click “Forgot my password.”** The link appears below the email and password fields. When you click it, you’ll be taken to a screen where you just need to enter your email.
3. **Enter your account email.** Type exactly the address associated with your Papo profile. If you have more than one account, use the email for the account you want to recover.
4. **Wait for the reset email.** Papo automatically sends a message with a unique link for you to create a new password. Delivery may take a few minutes. If it doesn’t appear in your inbox, check your spam or junk folder.
5. **Click the link and set your new password.** The link takes you to a secure page where you type and confirm your new password. Choose a combination you don’t use on other services and that meets the security requirements (see the tips below).
6. **Log in with your new password.** After confirming the change, return to `chat.papo.global/app/login`, enter your email and the newly created password. Access is granted immediately.

## Security tips for your new password

- **Use at least 6 characters**, combining uppercase and lowercase letters, numbers, and special characters (such as !, @, #, $). This is the standard required by Papo at signup and helps make unauthorized access harder.
- **Avoid obvious personal information**, such as your name, date of birth, or simple sequences (123456, abcdef).
- **Do not share your password** with colleagues or third parties. Each team agent should have their own login.
- **Change your password periodically**, especially if you suspect someone may have had access to your account.
- **Keep your recovery email up to date.** If you change your email address, update it inside the platform (in Settings → Profile) to ensure the reset link always reaches you.

## Frequently asked questions

### I didn’t receive the reset email. What should I do?

Check your spam or junk folder. Confirm that you typed the email correctly (without typos). Wait a few minutes, as there may be a slight delay. If the email doesn’t arrive, repeat the process on the login screen. If the problem persists, contact Papo support.

### The reset link expired. What now?

Reset links expire for security reasons. If the deadline has passed, simply start the process again on the login screen by clicking “Forgot my password” and entering your email. A new link will be sent.

### Can I reset my password through the app or only through the browser?

The reset is started from the login screen, which you can access both from your computer browser and your phone browser. There is no difference: the flow is the same on any device.

### Do I need to know my old password to reset it?

No. The “Forgot my password” process was designed exactly for when you don’t remember your current password. You just need access to the registered email.

### Can I use the same password I had before?

Technically yes, but for security it’s recommended to create a new password that is different from the previous one. This reduces the risk if the old password has been exposed in some way.

### What happens if I no longer have access to the registered email?

If you can still log in (you remember your password but want to change your email), update the address inside the platform in Settings → Profile. If you can’t log in and have also lost access to your email, you’ll need to contact Papo support to prove your identity and request a manual change.

**Read also:** [How to start a free Papo trial with no commitment](/hc/papo/articles/how-to-start-free-papo-trial-without-commitment) · [How to add a new agent to your team in Papo](/hc/papo/articles/how-to-add-a-new-agent-to-your-team-in-papo)

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