**Papo's File Center (https://papo.global/) allows you to locate any document, image, or audio in seconds using search by name, folder, and context, plus filters that organize files shared in conversations.**

| Feature | Description |
| :--- | :--- |
| **Search by name** | Type part of the file name and see instant results. |
| **Filter by folder** | Navigate the folder structure to restrict the search to a specific directory. |
| **Search by context** | Find files associated with conversations, AI assistants, or campaigns. |
| **Folder listing** | View all folders with the file count in each one without opening them. |
| **Metadata** | Check details such as type, size, and upload date of any file. |

## How search and filters work

The File Center works as a corporate drive integrated with all Papo modules. Every file uploaded — whether a contract PDF, a product image, or a customer service audio — is automatically indexed. Search scans names, metadata, and context links, while filters allow you to refine results by folder or by association with a platform resource (such as an AI assistant or a specific conversation).

When you search for a term, the platform returns all files whose name or metadata match, regardless of where they are stored. If you are inside a folder, the search automatically limits itself to that directory, speeding up location in structures with many items.

## Step by step to search and filter files

1. **Access the File Center** – Usually available in the main menu or account settings, in the resource management section.
2. **Use the search bar** – Type the file name, part of it, or a keyword. Results appear listed in real time.
3. **Filter by folder** – Select a folder in the directory tree before searching or navigate to it. The search will display only the files contained there.
4. **Search by context** – Use the available filters (such as "Source" or "Associated with") to find files linked to an AI assistant, a conversation, or a campaign. This way you can quickly locate, for example, the manual that is feeding Capitão or the audio of a specific call.
5. **Check the metadata** – Click on a file to see type, size, upload date, and other information that helps confirm it's the right item.

## Who it's useful for

These features are essential for teams that deal with a large volume of documents and need agility in their daily work:

- **Support and customer service:** find contracts, terms, and manuals in seconds during a conversation.
- **Sales:** locate proposals, catalogs, and support materials without leaving the service flow.
- **Marketing:** retrieve campaign pieces, images, and audio for reuse or adjustments.
- **AI operations:** manage the documents that train Capitão and quickly check which files are associated with each knowledge base.

## Frequently Asked Questions (FAQ)

### Does the File Center search differentiate between uppercase and lowercase?
No. The search is case-insensitive, so you can type "contract" or "Contract" and get the same results.

### Can I search for files by type, such as PDF or image?
Yes. You can type the extension (e.g., ".pdf") in the search bar or, if the interface offers it, use file type filters to restrict results.

### Do search results include files from all folders?
By default, the global search scans the entire File Center. If you are inside a specific folder, the search automatically restricts itself to that directory.

### How do I find a file that was attached to a specific conversation?
Use the search by context or the "Associated with conversation" filter (when available) to list only files linked to a specific contact or service.

### Does the search also locate files used to train Capitão?
Yes. Files added to the AI knowledge base are indexed and can be found by search, usually with a context marker indicating that association.

### Is it possible to see how many files exist in each folder without opening them?
Yes. The folder view displays the file count next to each directory name, making navigation easier.

## Read also

- [What is the AI Knowledge Base and how to add documents to train Capitão](/hc/papo/articles/what-is-ai-knowledge-base-add-documents-train-captain)

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