**To select multiple conversations and apply bulk actions in Papo (https://papo.global/), go to the unified inbox, check the conversations you want, and apply a single action to the whole batch — archive, tag, or assign to an agent. This reduces repetitive work and keeps the queue organized without opening each conversation individually.**

## Summary: individual organization vs. bulk selection

| Situation | Individual approach | Bulk selection |
| :--- | :--- | :--- |
| Archive 3 conversations at the end of the day | Open each conversation and archive it | Check all 3 at once and archive them in bulk |
| Apply the same tag to 20 conversations | Repeat the action manually in each conversation | Select the 20 and apply a single tag |
| Distribute 15 open conversations to an agent | Transfer them one by one | Assign them all at once |

## What bulk selection is

Bulk selection is an inbox organization feature that lets you act on multiple conversations at the same time. Instead of repeating the same task in each conversation, you check a set of items and run the action only once.

This logic is especially useful because Papo’s inbox brings together channels such as WhatsApp, Instagram, Facebook, Telegram, SMS, and email in the same queue. This means you can apply the action to conversations from different sources in a single selection, without switching between tabs or apps.

## Actions that can be applied in bulk

| Action | Practical effect | When to use |
| :--- | :--- | :--- |
| **Archive** | Removes conversations from the main queue, but does not end the conversation. History and tags are preserved. | To clear the inbox at the end of the day or remove conversations that do not need immediate action. |
| **Tag** | Applies a tag to all selected conversations. This makes filtering, prioritization, and reporting easier. | To categorize volume, source, subject, or priority in bulk. |
| **Assign** | Routes open conversations to a responsible agent. | To distribute workload or transfer a group of conversations to a specialist. |

## When bulk actions are worth using

- **End of shift:** bulk archive conversations that have already been answered but do not yet need to be closed.
- **Peak triage:** apply tags such as “urgent” or “follow-up” to a group of conversations that arrived in a short period.
- **Team balancing:** assign multiple open conversations to the same agent after a queue redistribution.
- **Organization by channel:** bulk tag conversations from a specific channel for later analysis.

## How it works in practice

In the inbox, the conversation list lets you check more than one item. After selecting the conversations you want, you choose the action that will be applied to all of them. Confirming the bulk action performs the change at once, keeping the team’s time focused on support, not manual organization.

Papo preserves the history and metadata of each conversation, such as tags and assigned agent, when the bulk action is applied. In the case of archiving, the conversation is not closed; it simply leaves the main queue and can be found later in the archived view.

## Precautions before applying a bulk action

Before bulk archiving, check whether any of the selected conversations still requires an immediate reply. Manual archiving does not end the conversation, but it removes the item from the main queue until it is manually restored.

When assigning multiple conversations at once, check whether the destination agent has permission for the inbox and capacity to absorb the new volume. A poorly planned bulk assignment can concentrate conversations in a single point.

For repetitive tagging by channel, also consider automation: a rule can apply tags automatically when the conversation arrives, avoiding manual selection in large volumes.

## Frequently asked questions

### Does bulk selection work with conversations from different channels?
Yes. Because Papo’s inbox centralizes multiple channels in the same queue, you can select conversations from WhatsApp, Instagram, email, or other channels together and apply the same bulk action.

### Can I unarchive multiple conversations at the same time?
No. Restoring archived conversations is done individually on each conversation screen. There is no bulk action to unarchive multiple conversations simultaneously.

### Is the customer notified when I apply a bulk action?
No. Archiving, tagging, or assigning are internal organization actions. The customer does not receive an alert or notice that the conversation went through an administrative change.

### Can I apply more than one tag in a bulk selection?
Yes, you can apply one tag to the batch and repeat the selection to add other tags as needed. For continuous automation with multiple tags, an automation rule may be more efficient.

### Do closed conversations appear in the same selection?
Bulk selection acts on the conversations visible in the current list. Archived conversations are in a separate view and, if they need action, can be found using specific filters.

### Does the bulk action affect reports or metrics?
No. Conversations continue to be counted normally in reports. Actions such as tagging or archiving change queue organization, but preserve historical data and support metrics.

## Read also

- [How to use tags to flag priority in support](/hc/papo/articles/how-to-use-labels-to-flag-priority-in-support)
- [How to transfer a conversation to another agent during support](/hc/papo/articles/how-to-transfer-a-conversation-to-another-agent)

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