**To set up a custom domain for your reseller Help Center in Papo (https://papo.global/), go to the reseller customization area, enter the desired subdomain (such as `help.yourbrand.com`), follow the DNS validation instructions provided by the platform, and once propagation is complete, the domain will display your Help Center over HTTPS — the SSL certificate is provisioned and renewed automatically by Papo at no additional cost.**

Unlike access through the reseller's default URL, a custom domain such as `help.yourbrand.com` reinforces the perception that the entire knowledge experience belongs to your brand. SSL ensures that queries and articles travel encrypted, giving teams that use the knowledge base confidence.

## Configuration summary

| Step | What you do | Papo's responsibility |
| :--- | :--- | :--- |
| 1. Access customization | Go to the reseller area where name, logo, colors, and domain are defined | Provides the panel with fields and guidance |
| 2. Enter the domain | Type the subdomain that will point to the Help Center (e.g., `help.yourbrand.com`) | Displays DNS validation instructions |
| 3. Configure DNS | In your domain provider's panel, create the requested record (CNAME, TXT, or similar) | — |
| 4. Wait for propagation | The change can take from minutes to a few hours to spread across the internet | Monitors validation and activates the domain automatically |
| 5. Domain active with SSL | Access the address and check for the security padlock | Provisions and renews the SSL certificate, keeping HTTPS always active |

## How configuration works

### 1. Make sure your reseller account is approved
Before configuring any domain, your participation in the white label reseller program must already have been approved by Papo. After approval, you gain access to the customization panel, where you can adjust name, logo, colors, and domains.

### 2. Access the customization area
In your reseller panel, go to the section where brand elements are defined. This is the same area where you configure the platform's main domain (e.g., `app.yourbrand.com`). There you can also add a specific domain for the Help Center if you want it to be accessed through a dedicated address.

### 3. Enter the desired domain
In the corresponding field, type the subdomain your customers and agents will use to access the Help Center. Subdomains such as `help.yourbrand.com`, `support.yourbrand.com`, or `base.yourbrand.com` are fully supported. The platform accepts only subdomains (not root domains without a prefix).

### 4. Follow the DNS validation instructions
When you save the domain, the platform displays a DNS record that must be created in your provider's panel (Registro.br, GoDaddy, Cloudflare, among others). The record type (CNAME, TXT, or other) and value are shown exactly as they should be copied. Just paste this information into the location indicated by the provider and save.

### 5. Wait for propagation
After adding the record, the change takes a few minutes or even a few hours to propagate across all DNS servers. During this period, the Help Center remains normally accessible through the platform's default address (for example, `app.yourbrand.com/help-center`).

### 6. Domain active and SSL provisioned
Once propagation is complete, Papo validates the record automatically and activates the domain. From that moment on, your Help Center is available exclusively at the address you defined, with all your brand identity (name, logo, colors). The SSL certificate is generated and renewed automatically — you don't need to buy, install, or renew any certificate.

### 7. Test and adjust
Access the configured domain and check that the page loads with the security padlock and that articles and categories appear with your identity. If you need to change the domain or make corrections, simply repeat the process from the same panel.

## Who this feature is useful for

- **Marketing agencies** that want to offer a complete knowledge base under their brand as part of their white label support service.
- **Software houses** that include the platform in their portfolio and want their own technical support space for customers, with no mention of Papo.
- **Consultancies** that combine the tool with their methodologies and need a fully white-labeled best practices reference channel.
- **Resellers who already maintain a help portal** to answer frequent questions about the platform and want to reinforce professionalism with an exclusive domain.

## Frequently asked questions

### Does this create a separate Help Center or just change the URL?
The configuration only points a custom domain to your reseller's existing Help Center. It does not create a new knowledge base; articles, categories, and structure remain the same.

### Can I use the same domain as the main platform?
Yes. If you already have `app.yourbrand.com` configured for the platform, the Help Center will normally be accessed through that domain at the `/help-center` path. The dedicated domain is an extra option for those who want an exclusive address for knowledge content.

### Do I need to buy a separate SSL certificate?
No. As with the main domain, the Help Center SSL is managed automatically by Papo. The certificate is provisioned and renewed without any action on your part.

### What type of DNS record do I need to create?
The platform shows exactly which record is needed (it may be a CNAME, TXT, etc.) and the value to insert. You just need to copy and paste it into your provider's panel.

### How long does it take for the domain to become active?
After saving the DNS record, propagation usually takes from a few minutes to a few hours. Activation occurs automatically when validation is complete.

### What should I do if the domain does not validate?
Check that the DNS record was copied exactly as the platform indicated and that the domain you typed is correct. If the problem persists, contact Papo support.

## Read also
- [How to create a personalized Help Center for each white label customer](/hc/papo/articles/custom-help-center-per-white-label-client)
- [Guide to configuring URL, logo, and colors so the platform displays the reseller's brand](/hc/papo/articles/configure-url-logo-colors-white-label-reseller-brand)

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**[Start for free and set up your Help Center with a custom domain →](https://papo.global/?utm_source=helpcenter&utm_medium=article&utm_campaign=how-to-set-up-a-custom-domain-for-your-reseller-help-center&utm_content=en)**

With Papo's white label reseller program, you deliver a knowledge base with your brand and automatic SSL, without worrying about infrastructure.