**Yes, you can set up a scheduling service with flexible times in Papo (https://papo.global/) using the Appointments module. Just register the service, add the professionals who perform it, and set each one's availability; this way, the client or the Artificial Intelligence can choose from different times and professionals in the same booking.**

| Step | What to do | Result for flexible times |
| :--- | :--- | :--- |
| **Register services** | Enter the name, duration, and price of each service. | Creates the base of options the client can choose from. |
| **Add professionals** | List all professionals who perform the service. | Allows offering more than one professional for the same booking. |
| **Set availability** | Configure working hours and blocks per professional. | Ensures the system only shows times that are actually free. |
| **Schedule** | Book manually in the calendar or let AI schedule via WhatsApp. | The client receives flexible time suggestions according to the calendar. |

## How flexible scheduling works

The Appointments module centralizes services, professionals, calendar, and clients in one place. When you register a service and link multiple professionals to it, you automatically create a flexible booking: the client is not tied to a single time or a single professional. Papo's Artificial Intelligence understands the request made via WhatsApp, checks the calendar connected to Google Calendar, identifies each professional's free times, and offers the available options. After confirmation, the event is created in the calendar and the record appears in the Appointments module.

## Step-by-step setup

1. **Register the base service.** In the Appointments module, create a service by entering a name (e.g., "Assessment consultation"), duration (e.g., 45 minutes), and price. This service will be the anchor for the flexible booking.

2. **Link the professionals.** Add all team professionals who can perform this service. Papo lets you keep a list of professionals and associate them with services; each linked professional becomes an option for the client.

3. **Set each professional's availability.** For each professional, define the days and times they work, as well as any blocks. This individual availability is what allows different times for different people in the same calendar.

4. **Choose how the client will book.** You can schedule manually through the module's calendar, checking each professional's free times, or enable automatic AI scheduling. Papo's AI interprets the request on WhatsApp, checks the connected calendar, and offers the available time and professional options.

## Who it makes sense for

This type of setup is useful for any business that depends on a calendar with multiple professionals, such as clinics and medical offices, beauty salons and barbershops, law and accounting firms, pet shops, and technical assistance services. If clients often ask "is there a time with another professional?" or "what's the next available time?", flexible scheduling meets this demand without overloading the team.

## Frequently asked questions

### Can I register multiple professionals for the same service?
Yes. The Appointments module lets you list professionals and link them to services. This way, the same service can have more than one available professional, and the booking can be directed to the chosen professional.

### Can the AI suggest flexible times automatically?
Yes. When the client requests an appointment via WhatsApp, Papo's AI checks the free times in the configured calendar and offers time options. With multiple professionals linked to the service, these options can include different professionals and time ranges.

### Do I need to connect Google Calendar to offer flexible times?
It is not required for manual scheduling in the module, but connecting to Google Calendar is recommended so the AI can check availability in real time and create events automatically. Without the connection, automatic scheduling may be limited.

### Can the client choose the professional at booking time?
Yes, as long as the professionals are registered and linked to the service, and their availability is configured. The AI can present professional options along with the free times.

### How do I set different times for each professional?
In the Appointments module, you manage each professional's availability separately. You can configure different shifts (e.g., one professional in the morning, another in the afternoon) and add blocks, ensuring the system respects each person's calendar.

### Does flexible scheduling work on WhatsApp?
Yes. Papo integrates the Appointments module with WhatsApp. The AI understands the scheduling request in the conversation, checks the free times, and confirms the booking, creating the event in the connected calendar.

## Read also

- [How to set up automatic appointment reminders via WhatsApp](/hc/papo/articles/how-to-set-up-automatic-appointment-reminders-via-whatsapp)
- [How to set different service hours for each team or inbox](/hc/papo/articles/set-different-business-hours-for-each-team-or-inbox)

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