**Yes, you can set up a scheduling service with the option to choose the professional in Papo (https://papo.global/) using the Atendimentos module. Simply register the service, add the professionals who perform it, and define each one's individual availability; then the customer or the Artificial Intelligence can select the attendant at the time of booking.**

Papo's Atendimentos module centralizes services, professionals, calendar, and customers in one place. When you link multiple professionals to the same service, booking no longer depends on a single attendant. The customer can choose who they want to be served by, and Papo's AI checks the connected calendar to offer only the options that are actually available.

| Step | What to do | Result for professional selection |
| :--- | :--- | :--- |
| **Register services** | Enter the name, duration, and price of each service in the Atendimentos module. | Creates the base of options the customer can choose from. |
| **Add professionals** | List all attendants who perform the service. | Allows offering more than one professional for the same booking. |
| **Define availability** | Configure days, times, and blocks per professional. | Ensures the system only shows professionals who are actually available. |
| **Schedule** | Book manually or let the AI schedule via WhatsApp. | The customer selects the professional along with the time. |

## How scheduling with professional selection works

In the Atendimentos module, each service can be associated with one or more professionals. When more than one attendant is linked to the same service, Papo starts considering all of them as options for the booking. This is useful for clinics, salons, barbershops, offices, and studios where the customer has a preference for a specific professional.

Papo's Artificial Intelligence understands the request made via WhatsApp, checks the calendar connected to Google Calendar, and identifies the available times for each linked professional. The options presented to the customer already respect each attendant's working hours and blocks. After confirmation, the event is created in the calendar and the record appears in the Atendimentos module.

If the booking is made manually, the attendant also sees the consolidated calendar and books the reservation with the chosen professional.

## Step by step to configure

1. **Register the base service.** In the Atendimentos module, create a service by entering its name, duration, and price. This service will be the anchor for bookings with multiple professionals.

2. **Link the professionals.** Add all attendants who can perform this service. Each associated professional becomes an option the customer can choose during booking.

3. **Configure individual availability.** For each professional, define the days and times when they work. You can also add blocks. This way, one attendant can have a morning calendar and another an afternoon calendar, and the system will respect these differences.

4. **Choose how the customer will book.** You can schedule manually through the module's calendar or use automatic AI scheduling. In the automatic flow, the AI interprets the request on WhatsApp, checks the connected calendar, and offers available time and professional options.

## Who it makes sense for

This type of configuration is suitable for any business with multiple attendants or service providers who work by appointment, such as clinics and medical offices, beauty salons and barbershops, aesthetics studios, law and accounting offices, pet shops, and technical assistance services. If customers often ask "I want to book with Dr. Ana" or "Is there a time with another professional?", scheduling with professional selection meets the demand without depending on the team.

## Frequently asked questions

### Can I register multiple professionals for the same service?
Yes. The Atendimentos module allows you to list professionals and link them to services. The same service can have more than one available attendant, and the booking can be directed to the chosen professional.

### Can the customer choose the professional at the time of booking?
Yes. As long as the professionals are registered, linked to the service, and have availability configured, the AI can present professional options along with available times. It is also possible to book manually with the chosen professional.

### Can the AI automatically suggest times by professional?
Yes. When the customer requests an appointment via WhatsApp, Papo's AI checks the available times in the configured calendar and offers options. With multiple professionals linked to the service, these options can include different attendants and time ranges.

### Do I need to connect Google Calendar to allow professional selection?
It is not mandatory for manual scheduling in the Atendimentos module, but connecting to Google Calendar is recommended so the AI can check availability in real time and create events automatically. Without the connection, automatic scheduling may be limited.

### How do I set different times for each professional?
In the Atendimentos module, you manage each professional's availability separately. You can configure different working hours and add blocks, ensuring the system respects each person's calendar when offering options.

### Does scheduling with professional selection work on WhatsApp?
Yes. Papo integrates the Atendimentos module with WhatsApp. The AI understands the scheduling request in the conversation, checks available times, and confirms the booking with the chosen professional, creating the event in the connected calendar.

## Read also

- [How to set up a scheduling service with flexible times](/hc/papo/articles/how-to-set-up-a-scheduling-service-with-flexible-times)
- [How to create a scheduling service with multiple times on the same day](/hc/papo/articles/create-booking-service-multiple-time-slots-same-day)

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