**To set up a test environment in your Papo white label reseller (https://papo.global/), you create a new unit or isolated brand inside the reseller panel, using the multi-brand management feature. With its own domain, branding, and plans, you test flows, automations, and settings without interfering with any active customer.**

A white label reseller lets you manage multiple brands or independent units from a single panel. That same structure makes it possible to dedicate one of those units exclusively to testing — a controlled environment where you validate new features, experiment with automation flows, and adjust settings before replicating any change to your customers’ live environments.

## Summary of steps to create the test environment

| Step | Action in the reseller panel | Result |
| :--- | :--- | :--- |
| 1. Access brand management | Go to the section where your units are listed | You see all brands and the option to create a new one |
| 2. Create the test unit | Set a name (e.g., “Tests”), choose a subdomain (`test.suamarca.com.br`), and configure logo and colors | An isolated unit with its own identity, separate from real customers |
| 3. Prepare channels and resources | Add test channels (WhatsApp, Telegram, etc.), create flows, adjust test plans, and register fictional contacts | A functional environment for simulations, without affecting real data |
| 4. Run tests | Trigger test campaigns, move cards in the test Kanban, activate Super Chat, and validate automation rules | Confidence that everything works before deploying to customers |

## How the test environment works in the reseller

Papo’s white label reseller program lets you create and manage multiple brands or units, each operating fully independently. Taking advantage of this feature is the most direct way to build a test environment: you simply create an additional unit that is not linked to any paying customer and use it as a sandbox.

### 1. Have the reseller approved and the reseller panel active
The first prerequisite is that your reseller has already been approved and you have access to the reseller panel — the area where you configure brands, plans, and domains. If you do not yet have this access, contact Papo to start the process.

### 2. Create a new unit dedicated to testing
Inside the reseller panel, find the option to manage brands or units. Create a new entry, assign a name that makes its purpose clear (such as “Test Environment” or “Sandbox”), and configure an independent visual identity — you can use the same logo and color palette you already use, but on a separate subdomain (e.g., `test.suamarca.com.br` or `sandbox.suamarca.com.br`). This unit will work exactly like any other in your reseller, but with no real customers associated.

### 3. Configure test resources
With the unit created, you can:
- Connect a WhatsApp number or another channel exclusively for testing, avoiding any confusion with customers.
- Create automation flows and register fictional contacts to simulate service journeys.
- Set up test plans and check how billing would appear to an end customer (without charging real amounts).
- Activate modules such as Super Chat, Kanban, and Campaigns and run end-to-end simulations.

Everything you do in this environment remains isolated. No real customer is impacted, and test data does not mix with production operations.

### 4. Validate before replicating
After testing and approving a configuration — whether a new qualification flow, an automation rule, or even a branding update — you can safely replicate it to the units that serve your customers. This practice drastically reduces the risk of operational errors and increases your team’s confidence.

## Who this practice is for

- **Marketing agencies** that manage dozens of customers and need to test new sales funnels or WhatsApp campaigns before launching them to everyone.
- **Software houses** that want to validate integrations, domain customizations, and AI behavior in a parallel environment without affecting production.
- **Consultancies** that combine the tool with their own methodologies and want to experiment with different Kanban structures or nurture flows.
- **Franchises and networks** that standardize service and need to validate changes in a pilot unit before replicating them to all branches.

## Frequently asked questions

### Can I use any domain for the test environment?
Yes. Ideally, use a subdomain such as `test.suamarca.com.br`. The setup follows the same process as any custom domain in the reseller, with DNS validation and automatic SSL.

### Does the test unit generate additional costs?
Your reseller’s contractual conditions define per-unit pricing. The test unit is subject to the same rules agreed with Papo — it is recommended to confirm the details directly with the team during approval or with support.

### Can real customers accidentally access the test environment?
No. Each unit has its own domain and visual identity, as well as isolated contact bases. Without the exact address of the test unit, no one outside can access it.

### Do I need a separate WhatsApp number to test?
Yes. To prevent test messages from reaching real customers, it is recommended to connect a WhatsApp number dedicated exclusively to the test environment — it can be a virtual number or a second SIM card.

### How many test units can I create?
The flexibility of multiple brands allows you to create several units. The practical limit will depend on your reseller’s commercial agreement; check the conditions with Papo.

### What do I do after the tests are completed?
You can keep the unit as a permanent lab for future validations, or simply replicate the tested settings to your customers’ environments and leave it as a base for the next test cycle.

## Read also
- [How to manage multiple brands or units in the white label reseller](/hc/papo/articles/how-to-manage-multiple-brands-or-units-in-white-label-reseller)
- [How to set up a custom domain and SSL in the white label reseller](/hc/papo/articles/how-to-configure-a-custom-domain-and-ssl-in-white-label-reselling)

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Create your test environment and validate flows, automations, and campaigns with total safety before implementing them for real customers.