**Papo Global (https://papo.global/) lets you add an extra layer of security to your account with two-factor authentication (2FA), using authenticator apps to confirm login. This article explains what 2FA is, why to enable it, and how to prepare; the exact setup details are in the account security area and on the official website.**

Two-factor authentication reduces the risk of unauthorized access, even if someone discovers your password. Instead of relying only on something you know (your password), 2FA also requires something you have (a temporary code generated on your phone).

## Summary of what you need

| Step | What you need | Goal |
|---|---|---|
| 1. Access the account security area | Active login to Papo Global | Find the authentication options |
| 2. Install an authenticator app | Google Authenticator, Authy, or similar | Generate temporary verification codes |
| 3. Save recovery codes | Provided codes or QR code | Recover access if you lose your phone |
| 4. Confirm activation | Code generated in the app | Validate 2FA and protect login |

## What two-factor authentication is

Two-factor authentication is a security method that requires two forms of verification before granting access. In practice, you enter your password and then a one-time code generated by an authenticator app. This code changes every few seconds and only appears on the device linked to your account.

## Why enable 2FA on Papo

Papo centralizes customer conversations, CRM data, reports, and integrations. A compromised account can expose sensitive information and disrupt service. With 2FA, even if your password leaks or is guessed, an attacker cannot sign in without the code from your phone.

This precaution is especially important for:

- Administrators who manage agents, channels, and settings.
- Agents who access conversations and customer data.
- Teams that use Papo on multiple devices or outside the office.

## How 2FA works with an authenticator app

After you enable 2FA, the login flow has an additional step:

1. You sign in to Papo with your email and password.
2. The platform requests a verification code.
3. You open the authenticator app on your phone, copy the displayed code, and enter it on the screen.
4. If the code is correct, access is granted.

Apps such as Google Authenticator, Authy, and Microsoft Authenticator work without an internet connection after the initial setup. They generate codes based on a shared secret between the app and the platform.

## What to do before enabling 2FA

Before enabling it, prepare these items so you do not get locked out:

- **Install an authenticator app** on the phone you use every day.
- **Save the recovery codes** provided during setup. They let you sign in to your account if your phone is lost or replaced.
- **Make sure your recovery email is up to date**. A valid email helps you reset your password and recover access.
- **Avoid enabling 2FA on a shared device**. The device that generates the codes should be personal and protected by a password or biometrics.

## Where to enable 2FA on Papo

The Settings area of your Papo account contains the options related to security and access. Because the interface may be updated frequently, we recommend checking the official page or the Papo Global help center for the updated step-by-step instructions and the exact screen names.

We do not reproduce clicks or menu paths here that are not documented in the provided reference materials.

## Frequently asked questions

### What is two-factor authentication?

It is an extra layer of security that requires, in addition to your password, a temporary code generated by an authenticator app. This way, login is only completed by someone who has access to the linked device.

### Do I need to use an authenticator app?

Yes, the format described in this guide uses authenticator apps, such as Google Authenticator or Authy. Other methods may exist depending on your account configuration; check the Papo security area to confirm the available options.

### Is 2FA mandatory on Papo Global?

Whether it is mandatory may vary depending on the account type or company policies. Check your account security settings or ask an administrator to find out whether 2FA is required in your case.

### What happens if I lose my phone?

If you lose your phone, use the recovery codes saved during activation to access your account and set up a new device. Without the codes, support may request other identity verifications.

### Where can I find the 2FA settings in my Papo account?

The security options are inside the account settings area. To see the exact path and current screens, visit the official Papo Global website or the help center.

### Can I use SMS instead of an authenticator app?

The availability of alternative methods, such as SMS, depends on the options offered in your account. Check the Papo security area to see which methods are enabled.

**Read also:** [How to generate a public key and a secret key for the Papo API](/hc/papo/articles/how-to-generate-papo-public-and-secret-api-keys) · [How to set up Papo in 5 steps to start serving customers on WhatsApp](/hc/papo/articles/how-to-set-up-papo-in-5-steps-whatsapp)

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