**To temporarily mute notifications for a specific inbox in Papo (https://papo.global/), go to the desired inbox settings and enable the pause alerts option. This stops sounds and pop-ups for that queue without losing access to conversations.**

When your service operation involves multiple channels and teams, staying focused can be a challenge. Papo lets you temporarily disable notifications for one inbox — such as sales WhatsApp — while you give full attention to another queue, such as urgent support. The feature avoids distractions and helps you meet priorities without abandoning conversations.

| Situation | How muting helps |
| :--- | :--- |
| **Peak in a priority channel** | Mute the less urgent channel to concentrate on what requires an immediate response. |
| **Focus on analysis tasks** | Eliminate interruptions from non-critical inboxes while reviewing reports or resolving complex cases. |
| **Lower coverage hours** | Reduce the alert load for a queue with few agents, keeping the flow manageable. |
| **Meetings or training** | Avoid sounds and notifications during moments when the team needs silence, without disconnecting from the system. |

## Why mute notifications for a specific inbox?
The platform brings together channels such as WhatsApp, Instagram, Facebook, and email in a single panel. Each inbox can generate sound and visual alerts. Selectively muting one of them:

- **Reduces cognitive load** — you hear and see only what really matters at that moment.
- **Keeps history intact** — all messages keep arriving and can be accessed when you return your attention.
- **Does not affect other agents** — the pause is individual; colleagues continue receiving alerts from the same inbox as usual.
- **Prevents missed deadlines** — instead of closing the inbox or disconnecting, you simply suspend interruptions.

## How temporary muting works
Within an inbox’s settings, Papo offers a simple control to stop alerts. Just find the notifications section and enable silent mode. You can set whether the pause should last for a certain period (for example, 30 minutes or 2 hours) or remain until you turn silence off manually.

While notifications are paused:
- New chats do not play a sound or display pop-ups in the browser.
- The inbox icon in the menu may indicate that there are new conversations, but without disturbing you.
- You can still open the inbox, read, and reply at any time — the pause only affects alerts.

## Who should use inbox muting
The feature is useful for any profile that needs to manage multiple queues:

- **Agents who work on more than one team** — they switch between sales and support and need to isolate notifications from the less urgent channel.
- **Supervisors and managers** — who analyze metrics and need focus without sounds from new conversations getting in the way.
- **Lean teams** — during hours with few agents online, muting less critical queues helps balance the load.
- **Professionals who use the sales module (Kanban)** — when moving deals through the pipeline, they do not want alerts from other inboxes.

## Frequently asked questions

### Can I mute more than one inbox at the same time?
Yes. Each inbox has its own notification settings, so you can pause alerts for as many queues as you want.

### Are email notifications also paused?
Generally yes. Inbox muting usually covers all associated alert channels, including email alerts. Check the notification options in your Papo account to confirm.

### What happens to messages that arrive during silence?
All conversations continue to be received normally, appearing in the inbox. Only sounds and pop-ups are suspended. You can reply to them as soon as you return your attention to that queue.

### Do other agents in the same inbox stop receiving notifications?
No. Muting is per user. Your colleagues who have not enabled the pause will continue receiving sound and visual alerts from that inbox as usual.

### How do I know there are new messages without alerts?
The unread conversation counter next to the inbox name keeps updating. This way, you can visually monitor the volume without being interrupted by sounds.

### Is this feature available on all plans?
Inbox notification settings are a native feature of the platform. For specific details about your plan, consult the official Papo website.

## Read also
- [How to receive notifications for new conversations by email](/hc/papo/articles/how-to-receive-email-notifications-for-new-conversations)
- [How automatic conversation assignment works in an inbox with multiple agents](/hc/papo/articles/how-automatic-conversation-assignment-works-in-multi-agent-inbox)

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With Papo, you control which notifications you receive at the right time, keeping your focus on the conversations that really matter.