**To monitor credit consumption and invoices for your white label clients in Papo (https://papo.global/), you use the API's account administration endpoints to list your portfolio and check module status — and combine that data with periodic exports from the Reports module and the billing portal to build automatic billing dashboards and alerts.**

Although Papo's current API does not have a dedicated endpoint that directly returns WhatsApp credit balances or invoice amounts, the account management features, together with the reporting tools already available on the platform, let you automate much of the financial control routine for your white label reseller.

## Summary of the monitoring strategy with API and Reports

| Resource | What it does | How it contributes to monitoring |
| :--- | :--- | :--- |
| List accounts (API) | Returns all client accounts under your white label reseller | Identifies who is active and needs to be tracked |
| Check modules (API) | Shows whether modules such as WhatsApp and Extrator are enabled on each account | Confirms which clients are consuming credits |
| Conversation reports (via Reports module) | Filters conversations and templates sent by inbox, with CSV export | Provides the volumes that allow you to calculate monthly credit spend |
| Billing portal (via Stripe, with your brand) | The client purchases credits autonomously; transaction history is available to the reseller | Tracks top-ups and revenue without needing a specific invoices API |

## How current monitoring works

In the white label reseller model, each client has their own account within the platform. WhatsApp credit consumption is determined by the number of conversations started and templates sent — metrics that Papo's Reports module displays filtered by inbox. The API, in turn, offers super administrator endpoints that allow you to list all accounts in your reseller and check module status, but it does not natively provide the numbers of credits consumed or invoices issued.

To build automated control, the recommended practice is to cross-reference two sources:

- **Account management API:** use it to programmatically obtain the updated list of clients, their identifiers, and which modules are active. With that, you know exactly who is using WhatsApp and therefore consuming credits.
- **Reports module exports:** periodically download (or schedule, via script, if possible) the CSV file of the conversation report by inbox. This file contains the volumes of conversations and templates that, multiplied by Meta's price table, reveal the estimated spend.

With both bases consolidated in a spreadsheet, a database, or a BI tool, you can generate consumption dashboards and configure manual alerts or external webhook alerts when usage approaches the contracted limit.

## Step by step to automate the credits dashboard

1. **Obtain the API token for your white label reseller**  
   In the reseller panel, generate the super administrator credentials. This token will give access to the account listing and module status endpoints.

2. **List all accounts periodically**  
   Call the endpoint that returns your reseller's client accounts. This keeps an always up-to-date catalog with each client's IDs.

3. **For each account, check active modules**  
   With the module status endpoint, confirm whether the client has WhatsApp (and other channels that consume credits) enabled. This avoids processing inactive or paused clients.

4. **Export usage reports**  
   Access Papo's Reports module, select the desired period, filter by WhatsApp channel and each client's inbox. Use the CSV export option to download data on conversations started and templates sent.

5. **Calculate spend and set up your alerts**  
   Combine the CSV with the list of active accounts and apply Meta's credit pricing. In spreadsheets, use conditional formatting to highlight clients whose usage is at, for example, 80% of the plan limit. Or schedule automatic runs of this calculation if you are using scripts.

6. **Track invoices through the billing portal**  
   Credit purchases made by clients are recorded in the billing portal (Stripe Billing), which inherits your visual identity. You can access transaction history directly in the reseller panel to check revenue and top-ups.

## Who this monitoring is essential for

- **White label resellers** with dozens of active WhatsApp clients, who need to avoid interruptions due to lack of credits.
- **Marketing agencies** that include credit management as part of the service and want automated monthly reports.
- **Software houses** that integrate Papo with their own billing systems, using the client list provided by the API as a basis for charging.
- **Consultancies** that want to offer performance reports and spend control to their clients, under their own brand.

## Frequently asked questions

### Does the Papo API have an endpoint to check the WhatsApp credit balance?
At the moment, the public API does not include an endpoint that returns the credit balance. Usage information is extracted from the Reports module, as described in this article. For updates, see the documentation at https://papo.global/docs.

### Can I issue invoices or check charges directly through the API?
No. Charging and invoice management are handled by the billing portal (Stripe Billing). Transaction data is available in the reseller panel, without a dedicated API.

### Is there a webhook that warns when credits are running out?
Papo currently does not send automatic low-credit alerts. The recommendation is to create an external control that cross-references exported usage data and triggers notifications when usage approaches the limit.

### Which API endpoints actually help with monitoring?
The account administration endpoints: list all accounts in the reseller, check module status and, if necessary, enable or disable modules such as WhatsApp. With them, you automate identification of which clients are consuming credits.

### Can the client buy credits on their own?
Yes. You can generate a credit top-up checkout link in the reseller panel and make it available to the client. They access the billing portal with your brand, pay, and credits are added automatically. Learn more in the article about white label credit top-up.

### Do I need special permission to use the management endpoints?
Yes. The endpoints require authentication with super administrator privileges, available exclusively to the white label reseller.

## Read also

- [How to generate usage reports for white label reseller clients](/hc/papo/articles/how-to-generate-usage-reports-for-white-label-reseller-clients)
- [How to allow white label clients to buy WhatsApp credits in the billing portal](/hc/papo/articles/white-label-customers-buy-whatsapp-credits-billing-portal)

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