**Yes, you can automate attendance confirmation for your events and webinars with Papo (https://papo.global/), using the Flows module to send staggered reminders via WhatsApp and email and applying custom tags to automatically segment contacts who confirmed, those who did not respond, and absentees.**

Events, webinars, and live training sessions depend on a confirmed audience. Every registrant who does not attend wastes investment in promotion and content. Papo lets you create an automatic confirmation journey, from the initial reminder to post-event classification, without repetitive manual work.

| Event automation | How Papo helps | Main benefit |
| :--- | :--- | :--- |
| **Automatic reminders** | The Flow sends messages via WhatsApp and email on predefined dates (e.g., 24 hours before, 1 hour before), with no human intervention. | Reduces no-shows and keeps the audience engaged. |
| **Attendance confirmation** | The contact can reply or click a confirmation link inside the message. Papo captures this interaction and updates the history automatically. | You know exactly whom to expect, without manual note-taking. |
| **Tag segmentation** | Tags such as “confirmed,” “absent,” or “did not respond” are applied automatically or by the team based on responses. | Enables segmented post-event actions, such as sending the recording or offers. |
| **Connection with your platform** | Via webhooks, registration data from your event system (Sympla, Eventbrite, RD Station, etc.) creates the contact and triggers the Flow in Papo. | Takes the registration and confirmation flow off your team’s plate without taking the team away from priorities. |

## How the automatic confirmation journey works

The logic relies on two pillars of the Papo platform: the **Flows** module (visual flows) and CRM **tags**.

1. **Trigger from registration** – When a new registrant is captured (via webhook or import), they enter the Flow you configured. You can start the flow with an initial tag, such as “Webinar Registrant.”
2. **Smart wait** – The Flow waits for the ideal moment for each reminder. For example, a “Wait until 1 day before the event” step to send the first notice.
3. **Multichannel send** – On the scheduled date, the message is sent automatically on WhatsApp (using an official HSM template) and/or by integrated email marketing, with the event link.
4. **Response capture** – If the contact replies on WhatsApp or clicks the confirmation link, a “Confirmed” tag is added to them by the Flow itself. Otherwise, you can apply “Pending” and send another reminder.
5. **Post-event** – After it ends, the team or a Flow rule classifies attendees and absentees with tags such as “Webinar Attended” or “Missed Webinar,” allowing you to send the recording or new segmented offers.

## Step by step to configure the confirmation Flow

### 1. Define the trigger and event data
In the **Flows** module, create a new flow. Choose the trigger that fits best:
- **Webhook** – If your event platform automatically sends registration data;
- **Contact created with tag** – If you import a list and apply an initial tag.

Enter the event date and time (as a start field) – they will be used to calculate wait times.

### 2. Build the reminder sequence
Add **Wait** steps:
- “Wait until 2 days before the event,”
- “Wait until 1 day before,”
- “Wait until 1 hour before.”

For each wait, insert a **Send message** step:
- Choose the channel (WhatsApp, Email, or both) and the message template you will create beforehand. The template can include the contact’s name, the event title, and the access link.
- You can use Papo’s **Flow Library** to load a ready-made confirmation template and adjust it in seconds.

### 3. Add interactive confirmation
After the second WhatsApp reminder, insert a **Condition** step that checks whether the contact replied “yes” or clicked the link in the last few hours. If so, the Flow adds the “Confirmed” tag; if not, it adds “Pending” and perhaps sends one last notice via SMS or email. This adjustment is visual and requires no code.

### 4. Post-event: classify with tags
After the event date, create a step ...

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