**To integrate Papo's Voice Assist (https://papo.global/) with a telephony system and automate voice call handling with AI, you connect a phone number via Wavoip and associate the AI assistant that answers calls using the same knowledge base and prompt configured on the platform. This way, every incoming call is handled by an AI that understands context, looks up information, and performs actions such as scheduling meetings, without human intervention.**

Papo lets you unify voice and text support in a single inbox. By connecting a VOIP provider such as Wavoip, you turn Voice Assist — originally created for the website widget — into an intelligent telephone attendant capable of interpreting the customer's speech, responding accurately, and even creating events in Google Calendar.

## Integration summary

| Component | Role in call automation |
| :--- | :--- |
| Active Wavoip account | Provides the phone number and voice traffic. |
| Voice inbox in Papo | Channel that receives and manages calls. |
| Wavoip API token | Connects Papo to the telephony provider. |
| AI prompt (Voice Assist) | Defines the assistant's behavior and knowledge. |
| Knowledge Base | Feeds the AI with company information. |
| Google Calendar connection (optional) | Allows the AI to schedule meetings during the call. |

## How AI voice support works

When a customer calls the connected number, Papo receives the call via Wavoip and routes it to the AI assistant. Voice Assist transcribes speech in real time, interprets intent with the same engine as Super Chat, and responds naturally, as if it were a human attendant. If the request requires an action — such as scheduling an appointment — the AI checks Google Calendar and creates the event automatically, without the customer needing to type anything.

The flow follows three steps:
1. **Call reception:** the customer dials the number and the call is forwarded to Papo's voice inbox.
2. **Interpretation and response:** the AI transcribes the audio, looks up the answer in the Knowledge Base, and responds by voice.
3. **Action (if needed):** the AI schedules meetings, transfers the call to a human, or sends a summary by email, as configured.

## Step by step to integrate

Before you start, make sure you have an active Wavoip account and a configured phone number. Then follow the process in the Papo dashboard:

1. **Get the Wavoip token:** in the Wavoip dashboard, copy the API token.
2. **Create the voice inbox:** in Papo, go to **Settings → Inboxes** and click **Add inbox**. Choose the **Voice** channel and select **Wavoip** as the provider.
3. **Enter the token and save:** paste the Wavoip token, give the inbox a name (e.g., “Voice support”), and add the agents who can monitor calls.
4. **Associate the AI prompt:** in the same inbox, enable automatic AI support and select the prompt you want to use. This prompt can be the same one you already use in the website Voice Assist.
5. **Enable actions (optional):** if you want the AI to schedule meetings, connect Google Calendar and check the “Schedule a meeting” action in the inbox settings.
6. **Save and test:** after saving, call the Wavoip number and check that the AI answers and responds correctly.

From that point on, all incoming calls will be handled by Voice Assist, with the history recorded in Papo.

## Who this integration is for

Automating telephone support with AI is useful for businesses that receive a high volume of repetitive calls or that need to offer a fast, qualified first response:

- **Service companies** that schedule consultations, visits, or demonstrations.
- **E-commerce businesses** that answer questions about orders, deadlines, and exchanges.
- **Support operations** that want to filter calls before passing them to a human.
- **Local businesses** (clinics, salons, real estate agencies) that want 24-hour support without hiring extra staff.

## Frequently asked questions

### Can Voice Assist answer calls like a robot?
Yes. With the Wavoip integration and the configured AI prompt, the assistant answers the call, understands the customer's speech, and responds with voice, like a human attendant.

### Do I need a physical phone number?
No. Wavoip provides a virtual number that works over the internet. You can use it to receive and make calls directly in Papo.

### Can the AI schedule meetings during the call?
Yes. If the “Schedule a meeting” action is enabled and Google Calendar is connected, Voice Assist checks available times and creates the event automatically, confirming the details by voice.

### Can I use the same knowledge base as the text chat?
Yes. Voice Assist uses the same prompt and the same Knowledge Base that you already configured for chat support, ensuring consistency in responses.

### What happens if the AI doesn't know how to answer?
You can configure the inbox to transfer the call to a human attendant when the AI cannot find a suitable answer or when the customer asks to speak to a person.

### Does this integration work with other VOIP providers?
Papo offers native integration with Wavoip. For other providers, consult the API documentation or contact support.

## Read also

- [How to integrate Wavoip into Papo to make and receive voice calls](/hc/papo/articles/how-to-integrate-wavoip-into-papo-to-make-and-receive-voice-calls)
- [How to enable and configure Voice Assist in your website chat?](/hc/papo/articles/activate-configure-voice-assist-website-chat)

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