**To manage multiple WhatsApp numbers in a single Papo account (https://papo.global/), you must add each number as an independent "WhatsApp – Cloud API (Meta)" inbox. This lets you centralize service for several brands, branches, or departments in a single panel, switching between them quickly without needing multiple accounts or devices.**

Companies that operate several brands, have regional units, or split service by department often need more than one WhatsApp number. Papo solves this by letting you connect as many numbers as needed to your account, organizing each one in its own inbox, with no limit on quantity.

## Overview of managing multiple numbers

| Aspect | Description |
| :--- | :--- |
| **Connection method** | Each number is added as an inbox of the type "WhatsApp – Cloud API (Meta)". |
| **Number limit** | There is no limit to how many numbers you can connect. |
| **Organization** | Each number appears as a separate inbox in the panel, with its own name and agents. |
| **Service** | You switch between inboxes to view and reply to conversations for each number. |
| **Requirement** | Each number must be set up with its own app in Meta's Business Manager or, if the number has already been migrated, have the API credentials available. |

## How managing multiple numbers works

The core concept is that Papo treats each connected channel as an individual entry. Adding a second WhatsApp number is no different from adding the first one or connecting an Instagram page. The process is the same: create a new inbox, only this time for another number.

### Steps to add a new number

1.  **Go to the inbox settings:** In the Papo panel, go to `Settings > Inboxes`.
2.  **Start adding:** Click "Add new Inbox".
3.  **Choose the channel:** Select the "WhatsApp – Cloud API (Meta)" option.
4.  **Follow the connection process:** You will be guided through the setup flow to connect the number via the Official API. This will involve getting the credentials (Phone Number ID, Business Account ID, and Access Token) in Meta's Business Manager for the specific number you want to add.
5.  **Finish:** After entering the credentials in Papo and completing verification, the new number will be available as a separate inbox, ready for service.

Repeat this process for each additional number your operation needs.

### Switching between numbers day to day

With multiple numbers configured, the Papo panel will display all your inboxes. To switch between them and see the conversations for each number, simply select the name of the desired inbox in the list. Conversations are fully separated by number, which keeps things organized and avoids confusion.

## Who this strategy is ideal for

- **Agencies and marketing groups:** To manage client communication across separate WhatsApp numbers, keeping each client in their own inbox.
- **Franchise networks:** So franchisees have their own numbers, while communication management can be centralized or overseen by the franchisor.
- **Multi-brand companies:** So each brand in the company has its own WhatsApp number, while the service team operates all of them from a single system.
- **Operations with separate teams:** So sales and support teams have distinct WhatsApp numbers, while the service platform is the same for the whole company.

## Frequently Asked Questions

### Can I have one number on the Official API and another on the WhatsApp Business app in the same Papo account?

No. Papo integrates numbers via Meta's Official API (Cloud API), which requires that the number is no longer active in the WhatsApp Business app. You must migrate the number from the app to the API to connect it. Once connected, you can have multiple numbers, all via the API.

### Do I need a different Meta Business Manager for each number?

Usually, no. You can manage multiple WhatsApp numbers and apps within a single Meta Business Manager. What you will need is a separate app in the Meta for Developers portal for each number, or to obtain the credentials for each number already registered in your Meta account.

### How do I organize numbers from different companies?

When adding each inbox, you will give it a name (e.g., "WhatsApp Brand X", "WhatsApp SP Branch"). This helps identify which number is which. You can also assign different agents to each inbox if specific teams handle specific numbers.

### Does conversation history get mixed up?

No. Each number works as an isolated inbox. The conversation history of one number does not appear in another number's inbox, ensuring privacy and organization.

### Can I use the same number in more than one inbox?

No. Each WhatsApp number can be connected to only one inbox in Papo. The opposite—having multiple numbers connected—is unlimited.

### Is there a limit on numbers or an extra cost per number?

The platform does not impose a limit on the numbers you can connect. For details on plans and the pricing model, check the official Papo website.

## Read also

- [How do I connect my WhatsApp number via the Official API (Cloud API)?](/hc/papo/articles/how-to-connect-your-whatsapp-number-via-official-api-cloud-api)
- [How do I add and manage my team members in Papo?](/hc/papo/articles/how-to-add-manage-team-members-papo)

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