All sending is done through this link ### **Access** Mass messaging is available only to **Gold Plan** users, through a specific link provided by the Papo Global team. This feature is in **beta** and may change as we evolve the platform. --- ### **What Is the Mass Messaging System?** Mass messaging lets you send WhatsApp messages to multiple contacts registered in the **Papo Global CRM**, as long as they have agreed to receive messages from your business (opt-in). It is useful for: * Kicking off campaigns with contacts who have opted in * Re-engagement actions * Important notices or invitations **Attention:** It is a powerful tool, but it must be used responsibly: send only to contacts who opted in, respect sending intervals and WhatsApp's rules, or your number may be **blocked by WhatsApp**. ![](https://chat.papo.global/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNVBPTnc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--cddae035508dddc9e613be6d18a5cb15df1134a9/image.png) --- ### **Sending Settings** 1. **Chat Inbox ID** Choose the **inbox** (WhatsApp ID) registered in the CRM. Example: `168 - 1whatsapp2` 2. **Messages per Minute** Sets the sending speed. We recommend keeping **moderate values** (e.g. 15) and respecting intervals between sends. 3. **Wait Between Messages** Sets the interval between one batch and the next. Recommended example: `180 seconds`. 4. **Total Contacts to Send To** Total number of contacts who will receive the message. These contacts **must be registered in the CRM**; you cannot send to external contacts. 5. **Quantity per Batch** How many contacts receive the message in each batch. Example: send to 10 contacts every 3 minutes. 6. **Message** Field where you write your message. Example: > Hi, how are you? Who am I speaking with on this number? --- ### **About Contacts and Importing** * The contacts used in the campaign **are the contacts imported into the CRM.** * Import only contacts who have authorized you to message them (opt-in). * Make sure the numbers are correct, with area code and country code (if needed). * You can create segments in the CRM before sending. ![](https://chat.papo.global/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNURPTnc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--3f63b647dfa3f6b976d703f64ea9ad50cbfd97e6/image.png) --- ### **Mandatory Confirmations** Before starting the send, you must tick the responsibility confirmations: * I know my WhatsApp account may be suspended for sending spam * I will not send to lists bought on the Internet * I will not send spam or offensive content * I know all messages will remain in the CRM Inbox * I know all CRM contacts will be used to send the messages * Sending is only available on the GOLD plan These confirmations ensure you understand the risks and limitations of the tool. ![](https://chat.papo.global/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNUxPTnc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--328d3e92dbce284a97b9a90a9b89f5679c30422a/image.png) --- ### **Sending History** At the bottom of the screen you will find the **sending history**, with details such as: * Date and time * Inbox used * Total contacts * Messages per minute * Wait time between messages * Message content This table helps you monitor performance and spot possible issues. --- ### **About the Official API** If you want maximum security, **you can use the official WhatsApp API** (Meta) integrated with the CRM. Even so, this option also requires care with the API limits and with the quality of your messages and lists, and business-initiated messages must use approved templates. If your inbox is connected through an unofficial WhatsApp API (QR Code), keep in mind that it is not provided by Meta, violates WhatsApp's terms, and the number may be blocked; for your main operation, use the official API. --- ### **Important Note: Beta Version** This tool is in beta and will become a **separate platform** in the future, with more features, security and control. --- ### **Best Practices for Responsible Sending** * Send only to contacts who opted in to receive your messages * Never buy lists * Send personalized messages (e.g. the contact's name) * Avoid suspicious links * Respect sending intervals (180s is ideal for high volume) * On the official API, use approved message templates * Monitor replies in the CRM Inbox ![](https://chat.papo.global/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNDdPTnc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--7b1d2afc59a7de8125fd39bad9c9275d56c28db7/image.png) --- **[Start free on Papo Global →](https://chat.papo.global/app/auth/signup?utm_source=helpcenter&utm_medium=article&utm_campaign=mass-messaging-guide-papo-global&utm_content=en)** First user $0, no credit card. Learn more at [papo.global](https://papo.global).