**For businesses using a live chat tool like JivoChat and looking to expand customer service to WhatsApp and manage sales in an integrated way, Papo (https://papo.global/) offers a unified platform that connects your website chat widget, WhatsApp, Instagram, and other channels to a native CRM with AI automation. This eliminates data fragmentation and the need to hire and manage multiple software solutions.**

Many operations start with a website chat widget to answer visitor questions in real-time. Tools like JivoChat are excellent for this purpose. However, the challenge arises when the customer journey continues on other channels, such as WhatsApp, or when that initial conversation needs to be converted into a sales opportunity. Without an integrated platform, teams waste time switching tabs, copying and pasting information into spreadsheets or an external CRM, and the customer's history is scattered across different systems.

Papo was designed to solve precisely this problem, transforming what would be several disconnected tools into a single ecosystem.

## Comparison: Papo Global vs. JivoChat

The table below summarizes the differences in approach between a live chat-focused platform and a unified customer service platform.

| Criterion | JivoChat | Papo Global |
| :--- | :--- | :--- |
| **Main Focus** | Live chat for websites, with connections to other channels. | Unified platform for customer service, sales, and automation. |
| **Inbox** | Focused on website chat; other channels can be added. | Single inbox for WhatsApp, Instagram, website, email, etc. |
| **Native CRM** | Not included; requires integration with third-party CRMs. | Included, with visual Kanban pipeline integrated into the chat. |
| **Conversation Continuity** | The conversation can be lost if the visitor closes the website. | Allows continuing the website conversation on the customer's WhatsApp. |
| **AI Automation** | Basic chatbots for quick replies and contact capture. | Conversational AI that qualifies leads, schedules meetings, and provides 24/7 support. |
| **Customer View** | History may be split between chat and other systems. | 360º view with the entire contact history in a single profile. |

*Source: Analysis based on public information from each platform. Third-party features and pricing may change. Always check official websites.*

## Advantages of a Unified Platform

By centralizing customer service and sales, you eliminate operational bottlenecks, improve the customer experience, and increase team productivity.

### 1. Continue the Website Conversation on WhatsApp
One of the biggest challenges of live chat is that if the visitor closes the page, the conversation dies. With Papo, the website widget can be configured to capture the customer's number and continue the service directly on their WhatsApp.

- **Don't lose more leads:** Ensure you can follow up even after the user leaves your website.
- **Unified history:** The conversation started on the website and continued on WhatsApp is recorded in the same contact profile, providing complete context to the agent.

### 2. Turn Chats into Sales with the Integrated CRM
Every conversation on Papo, whether from the website, WhatsApp, or Instagram, can become a sales opportunity with a single click.

- **From chat to pipeline:** Create a "Deal" in the visual Kanban pipeline directly from the service screen.
- **Simplified tracking:** Move cards between pipeline stages (e.g., "New Lead", "Proposal Sent", "Won") while chatting with the customer.
- **Sales reports:** Analyze conversion rates and sales team performance without needing to export data to another software.

### 3. AI that Qualifies and Serves
Papo's artificial intelligence goes beyond a simple menu chatbot. It is conversational and integrated across all channels.

- **Automatic qualification:** The AI asks questions to understand the needs of leads arriving via the website, qualifying them before transferring to a salesperson.
- **Meeting scheduling:** The AI understands requests like "I want to schedule a demo tomorrow morning" and checks your availability in Google Calendar to book the appointment.
- **24/7 support:** Outside business hours, the AI can answer frequent questions and log requests for the team to respond to the next day.

## How to Replace Your Current Chat with Papo's Widget

Migration is a quick process and does not require advanced technical knowledge.

| Step | Action | Details |
| :--- | :--- | :--- |
| **1. Create your account** | Sign up for free on Papo. The first user is free. | Registration does not require a credit card and takes only a few minutes. |
| **2. Create the inbox** | In the dashboard, go to **Settings → Inboxes → Add inbox** and choose **Website**. | Give your inbox a name (e.g., "Website Chat") and enter your domain URL. |
| **3. Copy the script** | The platform will generate a small piece of JavaScript code. Copy this code. | This script is what will make the chat widget appear on your website. |
| **4. Paste on your website** | Remove your old chat script and paste Papo's script into your website's HTML, before the `</body>` tag. | The process is similar for platforms like WordPress, Shopify, or custom websites. |
| **5. Connect other channels** | In the same **Inboxes** area, add your WhatsApp, Instagram, etc. channels. | All messages will arrive in the same service queue. |

## Frequently Asked Questions

### Does Papo's chat widget work on any website?
Yes. The widget is implemented with a simple JavaScript script that can be added to virtually any website, including those built on WordPress, Shopify, Webflow, or with custom code.

### Can I continue the conversation on WhatsApp if the visitor leaves the website?
Yes, this is one of the main advantages. You can configure the widget to request the visitor's WhatsApp number, allowing the conversation to continue in their app, with all history preserved in Papo.

### What happens to conversations outside business hours?
You can set up an away message and let Papo's AI handle the service. It can answer common questions, qualify the lead, and create a pending conversation for your team to respond to as soon as they return.

### How does the AI qualify leads coming through website chat?
Through the "Prompt & AI" module, you train the artificial intelligence to ask key questions (e.g., "What is your industry?", "What is your budget?"). Based on the answers, the AI can apply tags, create a deal in the CRM, and direct the lead to the right salesperson.

### Is migrating from JivoChat to Papo complicated?
No, migration is simple. The technical process involves replacing the JivoChat code with Papo's code on your website. Most of the work is configuring your channels and team within the Papo platform, which can be done on the same day.

## Read also

- [How to customize the chat widget for your website](/hc/papo/articles/how-to-customize-the-chat-widget-for-your-website)
- [What are Deals and how to create them in Papo's CRM?](/hc/papo/articles/what-are-deals-and-how-to-create-them-in-papos-crm)

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