**If synchronization between Papo (https://papo.global/) and your Google Calendar has failed, the fastest solution is to revoke the old authorization and reconnect the Google account, confirming calendar access permissions. After reconnecting, the platform reads your busy times in real time again and creates events automatically, eliminating conflicts and manual rescheduling.**

When the AI stops suggesting free times, rescheduled appointments do not appear on the calendar, or the integration status shows “disconnected,” reconnecting is the first step. This page gathers the essential checks and the step-by-step to restore synchronization safely.

| Situation | Likely cause | Recommended action |
| :--- | :--- | :--- |
| The AI does not offer free times | Lost connection or revoked permissions | Reconnect Google Calendar |
| WhatsApp events do not appear on the calendar | Missing permission to create events | Reauthorize permissions during reconnection |
| Calendar does not sync | Wrong Google account or expired authorization | Connect with the correct account that contains the appointments |

These fixes do not require any advanced configuration. In the vast majority of cases, reconnecting resolves the problem immediately.

## Before reconnecting: check the connection status
Inside the Papo platform, the integrations area shows the Google Calendar status. If it displays “disconnected,” Papo cannot read busy times or create new events on your calendar.

Also confirm which Google account is authorized. It can be a personal account (@gmail.com) or a professional Google Workspace account. The connected account must be exactly the one you use to check your appointments. If the authorization is linked to an old or secondary account, events may be going to the wrong calendar.

## Step-by-step to revoke and reconnect access

1. **Go to Papo integrations**  
   Locate the Google Calendar option. On some accounts, this integration is in the Appointments module or in the general Integrations section of settings.

2. **Start reconnection**  
   Click the Google Calendar integration. If there is a previous connection, the flow will let you revoke it and start a new link, clearing the previous state.

3. **Sign in to the correct Google account**  
   Google will ask for email and password. Use the account that contains your appointments and where you want Papo events to be created.

4. **Authorize the necessary permissions**  
   Google displays an authorization screen. Grant the permissions so Papo can read your busy times and create events on your behalf. Without these two permissions, synchronization will not work.

5. **Confirm the final status**  
   After authorizing, you return to Papo. The integration should appear as “Connected,” indicating that synchronization is active again.

## How to confirm it is working again

Once the connection is restored, Papo checks your Google Calendar in real time again. This means that:

- existing personal or professional appointments are now considered busy times;
- the AI does not offer already booked times during a WhatsApp conversation;
- when an appointment is confirmed, an event is created automatically in Google Calendar with the customer's data.

To test, you can simulate an appointment request or check whether your calendar appointments are reflected in Papo's appointments view.

## Who this fix matters for

Google Calendar integration is essential for businesses that depend on scheduled times. When synchronization fails, clinics, medical offices, beauty salons, law firms, accounting offices, and service providers risk offering duplicate times or losing appointments.

Keeping the connection active avoids the manual work of copying information between chat and calendar, reduces human errors, and ensures that no appointment is overlapped.

## Frequently asked questions

### What permissions does Papo need in Google Calendar?
Papo needs permission to read your busy times and to create events on the calendar. These permissions are requested by Google during connection and must be confirmed for synchronization to work.

### How do I know if Google Calendar is connected?
Check the Google Calendar connection status in your Papo account. When connected, the integration is active and the system again considers your calendar for availability and event creation.

### Can I use a Google Workspace account?
Yes. The integration accepts both personal accounts (@gmail.com) and professional Google Workspace accounts. The important thing is to use the correct account at the time of authorization.

### Is synchronization in real time?
Yes. After reconnection, Papo checks your Google Calendar in real time to know which times are busy and avoid conflicts in rescheduling.

### What should I do if the problem persists after reconnecting?
Confirm that the authorized Google account is exactly the one that contains your appointments. If the account is correct and the status shows “Connected” but the times still do not reflect, contact Papo support for a more detailed analysis.

## Read also
- [How to troubleshoot Google Calendar synchronization issues](/hc/papo/articles/how-to-fix-google-calendar-synchronization-issues)

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