**To transfer ownership of a Papo account (https://papo.global/) to another admin, the current owner must go to the account settings and start the transfer process. The new owner takes full control, including admin permissions and management of the subscribed plan, while all data, conversations and team settings stay untouched.**

Changing owners is common in situations such as a change in management, a corporate restructuring, or when the original person in charge leaves the company. Papo lets you make this transition without creating a new account or migrating data manually.

## Summary of ownership transfer scenarios

| Situation | Action required | Impact on the account |
| :--- | :--- | :--- |
| **The current owner leaves the company** | Transfer ownership to the new manager before they leave. | None; the account keeps working as usual. |
| **Merger or acquisition** | Adjust the main admin to reflect the new structure. | Permissions and history are preserved. |
| **Change of technical lead** | Hand ownership over to the team's new admin. | The new owner takes over management of the plan and the team. |
| **White label reseller account** | Follow the specific transfer flow for partners. | The reseller keeps the same customer structure. |

## How the ownership transfer works

The process is started by the current owner inside Papo's admin panel. Although the exact steps may vary depending on the account setup, the general flow is:

1. The current owner goes to **Account settings** and finds the ownership transfer option (usually under **Team** or **General**).
2. They start the transfer by entering the new admin's email. The new person in charge must already have a user account on the same Papo account or be registered as a member.
3. The new admin receives a notification and must **accept the invitation** within a deadline set by the platform.
4. Once accepted, Papo updates the permissions: the former owner loses the highest access level (or remains as a secondary admin, if desired) and the new owner takes full control.

During the transfer, all conversations, contacts, automations, inboxes and reports are kept exactly as they were. The team notices no interruption in service.

### Precautions before transferring

- **Confirm the new owner's email** – typos can delay the process.
- **Make sure the new admin can access the panel** – if they are not yet a member of the account, add them before starting the transfer.
- **Review billing permissions** – the new owner becomes responsible for the plan and any associated charges.
- **Update contact details** – keep a recovery email and a phone number on the new admin's profile for future security checks.

## Who can request the transfer

Only the **current owner** of the account (the main admin) is allowed to start the process. Members with secondary admin or agent permissions do not have access to this feature. If the original owner is no longer reachable, contact Papo support for specific recovery guidance.

## Frequently asked questions

### Can I transfer ownership to someone who is not yet a user on the account?

No. The new owner needs an active membership on the Papo account before receiving the transfer. Add them beforehand as a secondary admin and then make the switch.

### Does the transfer delete any conversation or data?

No. All history, tags, contacts, automations and settings stay untouched. Only the highest level of control over the account changes hands.

### Do I need to cancel the plan and create another one?

No. The ownership transfer keeps the same plan, the same WhatsApp number and the same billing structure. You do not have to start from scratch.

### Does the former owner lose access immediately?

It depends on the configuration you choose. After the transfer, the former owner can be kept as an admin or removed, according to the company's needs.

### How long does the transfer take to complete?

The process is immediate as soon as the new owner accepts the invitation. In cases requiring a security check, Papo's team may carry out a brief manual review.

### What should I do if the current owner no longer has access to their email?

If the login email is unreachable, use Papo's support channels to request account recovery, going through identity verification.

## Read also

- [How to join the Papo Global white label reseller program](/hc/papo/articles/how-to-join-papo-global-white-label-reseller-program)
- [How to revoke an active Papo account session and improve security](/hc/papo/articles/how-to-revoke-active-session-papo-account-security)

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