To disconnect or remove a WhatsApp or Instagram channel from Papo (https://papo.global/), go to your inbox settings and revoke the active integration. The process stops new messages from arriving through the removed channel, but preserves the entire conversation history in the CRM, freeing up space in your account for new connections.
Removing a channel is useful when you change numbers, deactivate a page, or simply want to organize your inboxes. The action is reversible — you can reconnect the same channel later if needed — and it does not delete conversations already recorded.
Removal summary in 4 steps
| Step | Action |
|---|---|
| 1. Go to your inboxes | Go to Settings → Inboxes and find the channel you want to remove. |
| 2. Remove the connection | Click the option to disconnect or remove the channel (WhatsApp or Instagram). |
| 3. Confirm the deletion | Revoke the integration and confirm that the channel will no longer receive new messages. |
| 4. Check the freed-up space | If your plan has an inbox limit, the slot becomes available for a new connection. |
How the step-by-step works
1. Find the channel to be removed
In the Papo dashboard, go to Settings → Inboxes. You will see the list of all connected channels: WhatsApp, Instagram, Facebook, Telegram, email, and others. Identify the WhatsApp number or Instagram page you want to disconnect.
2. Remove the WhatsApp connection
For a WhatsApp number, click on the corresponding inbox and look for the option to remove or disconnect. The platform will revoke the active integration — whether it is Meta's official API or an external provider. From that moment on, the number stops receiving and sending messages through Papo.
3. Remove the Instagram connection
For an Instagram page, the process is similar. On the same Inboxes screen, find the inbox linked to the page and select the remove option. The access authorization granted to Papo is revoked, and Direct messages stop reaching the platform.
4. Confirm and reorganize your account
After removal, the inbox disappears from the list. If your plan limits the number of simultaneous inboxes, the slot becomes free for you to add a new channel — for example, a new WhatsApp number or another page. Previous conversations remain in each contact's profile, accessible through the CRM.
Who this removal is useful for
- Companies that changed their WhatsApp number and no longer need the old one, keeping the history for reference.
- Agencies or professionals who deactivated an Instagram page and want to clean up inactive channels from the platform.
- Operations that reached their plan's inbox limit and need to free up space for new connections, without losing data.
Frequently asked questions
Is the conversation history lost when removing a channel?
No. The entire history is stored in the contact's profile, inside Papo's CRM. You can view messages, files, and notes even after removing the channel.
Can I reconnect the same number or page later?
Yes. Simply add the channel again in Settings → Inboxes → Add inbox. The pairing or authorization process will be redone, and the old conversations will remain visible.
Does removing an Instagram channel affect the Facebook connection?
If the Instagram page was linked to a Facebook Page, removing it in Papo disconnects only the Instagram channel. The Facebook (Messenger) inbox remains active, unless you remove it separately.
Does removing a channel free up space on any plan?
Yes. On plans with an inbox limit, each channel takes up one slot. When you remove a channel, the slot is freed and you can add another at no additional cost. For details about your plan's limits, check the subscription page.
Is there any cost to remove a channel?
No. Removing a channel is free and does not affect your billing. You only start paying again if you add new channels that exceed your plan's limit.
What happens to ongoing conversations at the moment of removal?
Open conversations remain in the dashboard, but the customer will no longer be able to send new messages through the removed channel. If you reconnect the same channel later, the conversation can be resumed normally.
Read also
- How to manage your subscription, plan, and payments in Papo
- What to do when a conversation does not appear in the inbox
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