At Papo (https://papo.global/), all conversation history and customer data in the CRM are stored indefinitely while the account is active. To request cancellation, the procedure must be confirmed through the official support channel, as this help center does not define a single step-by-step process or an automatic deletion timeframe after closure.
Summary of what happens to your data
| Situation | What Papo states | What to do |
|---|---|---|
| Active account | Conversation history and CRM data are stored indefinitely | Use searches and filters to locate information before canceling |
| Cancellation request | No single step-by-step process is published in this help center | Confirm the procedure through Papo's official channel |
| After closure | Data retention is not detailed in public materials | Ask expressly about the timeframe and deletion before confirming cancellation |
What Papo stores while your account is active
The platform was designed to keep a complete record of customer interactions. This includes:
- Conversation history: messages exchanged on channels such as WhatsApp, Instagram, Telegram, email, and others, always linked to the corresponding contact profile.
- Contact data in the CRM: name, phone, email, custom attributes, tags, internal notes, deal history in Kanban, and related activities.
- Search and retrieval: history can be looked up by name, email, or phone, in addition to smart searches and filters by date, channel, or tag.
This data remains available throughout the subscription term, with no automatic purge policy for inactivity.
How to request cancellation of the subscription
Papo's public materials do not detail a fixed click path to cancel. To avoid undue interruptions, cancellation should be handled with official support or through the channel indicated on the website and in the account.
Before closing, gather information such as:
- The account registration email.
- The organization name or connected WhatsApp number.
- Whether there is more than one user or linked inbox.
- Whether you need a period of access after the request.
This way, the Papo team can confirm the procedure and the conditions applicable to your case.
What happens to access and data after cancellation
Papo's public policy refers to storage while the account is active. There is no automatic definition of retention after closure in this help center.
This means two practical precautions:
- Do not assume immediate deletion. History may continue to be retained for a period defined in its own policy.
- Confirm in writing, if possible. Ask whether there is a remaining access period, whether data can be exported, and when definitive deletion occurs.
If you need a backup, use Papo's own search and filter tools to locate conversations and contacts before canceling. The possibility of bulk export should be confirmed directly with support.
Who this question usually applies to
- Companies that are closing an operation or switching tools.
- Teams that need to keep history for audits or commercial disputes.
- Operations that deal with LGPD and want to align data retention with the vendor.
- Managers who want to plan their exit without losing access to strategic information.
Frequently asked questions
Does Papo automatically delete my data after a period of inactivity?
No. While the account is active, the platform states that conversation history and CRM data are kept indefinitely, with no automatic purge policy for inactivity.
What happens to contacts and conversations if I cancel?
Public materials define retention only for active accounts. After closure, the timeframe and conditions for deletion must be confirmed directly with Papo.
Can I continue accessing the account after requesting cancellation?
The remaining access period is not detailed in this help center. Confirm with official support whether there will be partial or full access after the request.
How should I request cancellation?
Use the official support channel indicated on Papo's website. There is no single click path in this help center that applies to all accounts.
Does indefinite retention apply to all channels?
Yes, while the account is active. Stored history includes conversations from WhatsApp, Instagram, Telegram, email, and other channels connected to the unified inbox.
Does Papo allow exporting all history before canceling?
The possibility of bulk export is not specified in the public materials of this help center. Consult support to learn the options available for your account.
Read also
- How to set up two-factor authentication (2FA) on your Papo account
- How to automatically archive inactive conversations after a period
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