To activate and configure Voice Assist on your website's chat, you need to access the settings of your "Website" type inbox on the Papo platform (https://papo.global/). Within the widget options, you can enable the feature, associate it with a specific AI Agent, and define the actions the assistant can perform, such as transferring to an agent or scheduling a meeting.
Voice Assist is a feature that modernizes interaction on your website, allowing visitors to converse with your AI assistant using voice commands instead of typing. This creates a faster, more accessible, and dynamic experience, especially for users on mobile devices. Activation is a simple process, done directly within the Papo dashboard.
| Step | Action | Details |
|---|---|---|
| 1. Access Inboxes | Navigate to Settings → Inboxes. |
This is where you manage all your communication channels. |
| 2. Select the Widget | Choose an existing Website type inbox or create a new one. |
Voice Assist is an exclusive feature of the website chat widget. |
| 3. Enable Voice Assist | Find the Voice Assist section in the widget settings and activate it. | A simple toggle will turn on the feature for that specific widget. |
| 4. Associate an AI Prompt | Select the AI Agent (prompt) that will power the voice assistant. | The "brain" of Voice Assist is the same as your text AI (Super Chat). |
| 5. Configure Actions | Define interaction modes and overflow actions. | Choose what the assistant can offer the user (speak to human, schedule, etc.). |
| 6. Save and Publish | Save the changes for Voice Assist to appear on your website. | The widget will automatically update with the microphone icon. |
How does voice interaction work in the widget?
When a visitor arrives at your website and clicks on the chat widget, they will see a microphone icon, which activates voice interaction. The process is fluid and integrated with the artificial intelligence of your Papo account.
- Voice Activation: The user clicks the microphone icon and speaks their question aloud.
- Transcription and Analysis: The Papo platform transcribes the audio to text in real-time. This text is then analyzed by the same AI that powers Super Chat.
- Knowledge Base Search: The AI searches for the most relevant answer in your Knowledge Base, which can include help articles, FAQs, company policies, and other documents you've provided to train your assistant.
- Intelligent Response: The assistant formulates a cohesive response and presents it to the user. Depending on the configuration, the response can be delivered in text format or also as audio, simulating a natural conversation.
- Action Execution: In addition to answering questions, Voice Assist can be configured to perform practical actions. If the AI doesn't know the answer or if the user requests it, it can offer options such as transferring the conversation to a human agent, starting a chat on WhatsApp, or even scheduling a meeting (if integrated with Google Agenda).
Step-by-step to activate and configure Voice Assist
Configuration is done entirely within your Papo dashboard, without the need to alter the code of the widget already installed on your website.
- Access Inboxes: In the side menu of your Papo dashboard, click Settings and then Inboxes.
- Select the Website Inbox: Locate the inbox corresponding to your website's widget in the list. If you don't have one yet, click Add inbox and choose the Website option. Follow the steps to name it and configure the basic information.
- Enable Voice Assist: Within the website inbox settings, scroll down until you find the section dedicated to Voice Assist. Toggle the switch to enable the feature.
- Associate the AI Prompt: In the "Prompt" field, select which of your AI Agents (configured in the Prompt & AI module) will be responsible for responding to voice interactions. This ensures that the voice assistant has the same "personality" and knowledge base as your text chatbot.
- Configure Interaction Modes: Define which options the voice assistant can offer the user. Common options include:
- Speak to an agent: Transfers the conversation to the human service queue.
- Start WhatsApp conversation: Provides a link to continue the dialogue on WhatsApp.
- Schedule a meeting: Initiates the scheduling flow integrated with your calendar.
- Save Changes: After completing the configuration, click the save button. The chat widget on your website will automatically update to include the microphone icon and voice functionality.
Frequently Asked Questions (FAQ)
Does Voice Assist understand any language?
Voice Assist operates based on the AI Agent you associate with it. The language comprehension capability depends on your prompt configuration and the content of your Knowledge Base. The Papo platform supports multiple languages, and effectiveness will be greater if the training material is in the same language as your visitors.
Do I need a Knowledge Base for Voice Assist to work?
Yes. The quality of Voice Assist's responses is directly linked to your Knowledge Base. The AI uses the documents, FAQs, and information you upload to the platform to find the correct answers. Without a solid base, the assistant will not have content to answer user questions.
Does activating Voice Assist have any additional cost?
Information about the costs and features included in each Papo plan is detailed on our official website. The availability of advanced modules like Voice Assist may vary depending on the contracted plan.
Can I have Voice Assist and text chat simultaneously?
Yes. Voice Assist is an additional option within the chat widget. The visitor has the freedom to choose whether they prefer to type their question or use the microphone to speak, making the tool flexible and accessible to all user profiles.
What happens if the AI doesn't know the answer?
This is defined by you in the "Actions" configuration. The ideal is to set up an "overflow" route, which is the transfer to a human agent. This way, when the AI cannot find an answer or identifies a complex need, it offers the user the option to speak with a person from your team.
Is the voice conversation recorded or transcribed?
The Papo platform transcribes the user's audio question to text. This transcription is recorded in the conversation history, just like typed messages. This ensures that your team has the complete context of the service, regardless of how it began.
Read also
- What is the Prompt Module and how does it empower your AI Agents?
- How to customize the chat widget for your website
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