To start a WhatsApp call without leaving the conversation, Papo (https://papo.global/) lets you use Super Chat, its artificial intelligence interface, with voice or text commands. Instead of switching between apps or dialing manually, you can simply ask the assistant to call the contact you are talking to, speeding up service and keeping all the conversation context in one place.
The integration between Super Chat and the platform's calling features transforms customer communication. What used to require copying a number and opening another app now comes down to a direct instruction in the chat, allowing an instant transition from text to voice without losing the interaction history.
| Feature | Description |
|---|---|
| Start a call by command | Ask Super Chat to call the contact in the current conversation, without leaving your inbox. |
| Preserved context | The full conversation history remains accessible during the call, giving the agent all the necessary information. |
| Voice or text commands | Interaction with Super Chat is multimodal, accepting typed or spoken instructions. |
| Operational agility | Reduces the time between deciding to call and starting the call, eliminating manual steps. |
How call initiation via Super Chat works
Super Chat acts as a personal assistant integrated into your Papo dashboard, ready to perform actions on the platform from natural language commands. The calling feature, called PapoCall, is connected to this assistant, allowing you to start an outbound call to the contact in the current conversation fluidly.
When you are in a WhatsApp conversation and identify the need for voice contact, you don't need to find the number and use your phone's dialer. The workflow remains within the platform: you instruct Super Chat, which triggers the call using the already connected PapoCall session. This is especially useful during negotiations, complex technical support, or when human voice contact can speed up problem resolution.
Who benefits from this feature
- Sales teams that need to speed up closing deals. During a promising WhatsApp conversation, the salesperson can start a call with a command to align final details, without interrupting the pace.
- Support teams dealing with complex issues. If message exchange is not enough, the agent can, with permission, start a call to guide the customer through a step-by-step process, keeping the entire chat history in view.
- Freelance professionals who manage all customer service. A service provider can switch between text and voice according to urgency, without losing control of their single inbox.
Frequently Asked Questions (FAQ)
### Do I need to install any additional software to make a call via Super Chat?
No. PapoCall calling sessions are managed within the Papo platform itself. The feature is native and designed to operate without the need for external apps or additional telephony software.
### Is the call made from my personal WhatsApp number?
No. The call is made through a PapoCall session linked to your platform account, which is independent of your personal number. This keeps your professional and personal life separate.
### Does the voice command work in any language?
Super Chat is designed to understand natural language commands. Papo's artificial intelligence is constantly evolving to interpret variations and accents, but direct, clear commands in Portuguese ensure the best performance.
### Does the customer on the other end need to have anything installed to receive the call?
No. The customer receives a normal voice call on their WhatsApp. To them, it is as if you had made a conventional call through the app, with no need for any special configuration.
### Can I start a call to a contact who is not in the current conversation?
The command's focus is integration with the active conversation, to maintain context. For other CRM actions, such as calling a specific contact in your database, you can use other Super Chat commands. For details on contact management, see the features available in your dashboard.
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