To list all Flows in your account and manually enroll contacts in Papo, go to the Flows module. The platform shows the list of available flows and sequences with identifier, name, and type. After checking whether the flow is active, you can insert a specific contact at the beginning of the journey.
Process summary
| Step | What to do | Result |
|---|---|---|
| List the flows | Open the Flows module and view the available flows | You find the right flow by identifier, name, and type |
| Check the status | Check whether the flow is Active or Inactive | Only active flows receive and process contacts |
| Enroll the contact | Select the contact and insert them at the beginning of the flow | The contact starts moving through the designed journey |
What you find in the Flows list
In Papo's Flows module, the list shows the flows and sequences available in the account. For each item, you can identify three basic pieces of information:
- Identifier: distinguishes one flow from the others.
- Name: makes it easier to find the journey, for example, screening, onboarding, or follow-up.
- Type: indicates whether the item is a generic flow or a sequence.
This view lets you quickly find the flow you want to review, activate, or use to enroll a contact. Flows created from scratch or installed from the Flow Library may start as empty or inactive drafts; they only take effect after being saved and activated.
Flow status: what changes between active and inactive
The Flows list also shows the status of each journey. This status defines whether the flow is cleared to run:
- Active: the flow can receive new contacts and process the configured steps.
- Inactive: the flow is not cleared to receive or process contacts. It is the paused state of the journey.
The main rule is simple: only Flows with Active status can receive and process contacts. If you try to enroll someone in an inactive flow, the journey does not advance. So, before any manual enrollment, confirm that the destination flow is active.
How manual contact enrollment works
An active Flow does nothing until contacts are enrolled in it. Enrollment is the act of inserting a contact at the beginning of the journey you designed. From that point on, the contact starts moving through the flow steps, such as messages, questions, conditions, and transfers.
Manual enrollment is useful when you want to include a specific person in an existing flow without relying on an automatic trigger. For example:
- A lead asked to enter a nurture sequence and you want to include them now.
- A customer responded to an offer and needs to enter the welcome flow.
- A contact was left out of a screening and should be added manually.
In these cases, the action is individual: you select the contact and insert them into the desired flow. The platform preserves the contact's conversation history in the CRM; enrollment only defines the start of the new journey.
When manual enrollment makes sense
- Specific follow-up: a hot lead needs to enter a follow-up sequence without waiting for the next mass send.
- Flow correction: a contact was not included by the original criterion and should now be handled.
- Agreed service: the team spoke with the lead through another channel and wants to formalize the journey in Papo.
- Controlled tests: you want to validate a flow with a real contact before releasing it to everyone.
In all these scenarios, manual enrollment places the contact at the starting point of the flow, as long as the flow is active and has its steps configured.
Frequently asked questions
How do I know if a Flow is active?
In the Flows list, the status appears next to each flow or sequence. The value Active indicates that the flow is cleared to receive and process contacts; Inactive indicates that the journey is paused.
Can I enroll a contact in an inactive Flow?
No. Only flows with Active status can receive and process contacts. Before enrolling, check that the destination flow is active; if it is inactive, activate it first.
Does manual enrollment erase the contact's history?
No. Enrollment inserts the contact at the beginning of the journey, but the conversation history and profile data in the CRM remain intact.
What is the difference between listing Flows and listing Sequences?
A Sequence is a specific type of Flow. In the list, the type field helps differentiate generic flows from continuous follow-up sequences. Manual enrollment works in both cases, as long as the item is active.
Where do I find templates I haven't installed yet?
Templates are in the Flow Library. When you install a template, it enters your account as an inactive flow, ready for review, activation, and contact enrollment.
Read also
- What is the difference between a Flow and a Sequence in Papo?
- How to test an automation Flow before activating it
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