To manage your white label clients' access to the settings panel on Papo (https://papo.global/), you use the reseller's super admin panel to control which modules and features are visible, ensuring that only relevant and safe options are available to each client.
In white label reselling, each client receives a complete platform with your brand. But not every client should have access to all settings. As a reseller, you need to decide what the client can change — and what remains locked to preserve brand standardization, prevent unauthorized changes, and keep the operation aligned with the contracted plan. Papo offers controls in the reseller panel that allow you to define exactly what appears in each client's panel, without the need for code.
Summary of access controls
| Control | What you define | Impact on the client |
|---|---|---|
| Active modules | Turns modules like Kanban, Extrator, Disparador, etc. on or off. | Removes or displays the corresponding configuration sections in the client's panel |
| Brand and identity | Defines the platform's name, logo, colors, and domain | The client does not see these options; the visual identity remains under your control |
| Plan and limits | Assigns a plan with a set of modules and agent/channel limits | The client accesses only the contracted resources, with no risk of using unpaid features |
| Billing portal | Generates a link for the client to manage their own subscription | Client views invoices and updates payment, but cannot change plan or amounts |
How access management works
Papo's white label reseller panel works as a command center. In it, you see all your clients' accounts and individually control which modules are active in each one. This management is done without programming, directly through the interface.
When you deactivate a module — for example, Disparador or Extrator — the corresponding section disappears from the client's settings panel. They simply don't see the option. This is useful for:
- Keeping the client within the contracted plan, preventing them from using features not included in the monthly fee.
- Protecting your reseller configuration, preventing the client from changing integrations or automations you have set up.
- Simplifying the user experience, showing only what they really need.
Brand settings (platform name, logo, colors, and domain) are defined exclusively by you in the reseller panel. The client does not have access to these options — the visual identity remains standardized across all accounts, reinforcing your brand.
Plans and modules: automatic access
When you create billing plans in your reseller account, you associate a set of modules with each plan. When a client is linked to a plan, the corresponding modules are activated automatically. If the client upgrades or downgrades, you change the plan and the accesses adjust immediately. This logic eliminates the need to manually configure each account and ensures the client sees exactly what they contracted.
Who benefits from this control
- Marketing agencies that manage multiple clients and need to ensure each one accesses only the resources of their package.
- Software houses that offer different service tiers and want to automate the release of features according to the plan.
- Consultancies that deliver the platform along with a methodology and do not want the client to change predefined flows or automations.
- Franchises and networks that standardize service across all units and block settings that could alter the operation.
Frequently asked questions
Can the client change the platform's name or logo?
No. Brand settings (name, logo, colors, and domain) are exclusive to the reseller and do not appear in the client's panel.
How do I hide the Disparador section from a specific client?
In the reseller panel, deactivate the Disparador module for that client's account. The section will disappear from their settings panel.
If I deactivate a module, does the client lose existing data?
No. The data remains preserved. The module becomes hidden and inaccessible until you reactivate it.
Can I allow some clients to access Kanban and others not?
Yes. Simply activate the Kanban module in the accounts that should use it and deactivate it in the others.
Does the client see billing settings or can they change the plan?
The client only accesses the billing portal, where they view invoices and update the payment method. Plan changes are made exclusively by you in the reseller panel.
Do I need technical knowledge to manage these accesses?
No. All management is done through the reseller panel with a visual interface. If you prefer to automate, Papo's API also allows you to manage modules programmatically.
Read also
- Guide to configure URL, logo, and colors so the platform displays the reseller's brand
- How to customize the login screen of your white label reseller
Start reselling with full control →
Create your free Papo account, request white label reseller approval, and set up custom access for each client without needing to code.