The Papo Global dashboard (papo.global) is organized around a sidebar on the left: AI shortcuts (Radar and Super Chat) at the top, then Conversations, Contacts, the CRM, automation and marketing modules, Reports and, last, Settings. This guide explains what each item does and why some may not appear for you.
How the sidebar is organized
| Menu item | What it is for |
|---|---|
| Radar | Tracking sales and team operations |
| Super Chat | Talking to the AI to control the CRM in plain language |
| Conversations | Every message from every channel in one shared inbox |
| Captain | AI assistant with responses, documents and scenarios |
| Calls | Making and receiving calls |
| Contacts | Customer base, segments and filters |
| Extrator | Finding leads on Google Maps, by Brazilian company ID (CNPJ) and on the web |
| Kanban | Sales pipeline with stages and cards |
| Projects | Team tasks and deliverables |
| Appointments | Appointment calendar |
| Flows | Visual customer service automations |
| Prompt & AI | Setting up the AI assistant that replies to customers |
| Disparador | Controlled bulk messaging |
| Email Marketing | Email campaigns and sequences |
| Companies | Business (B2B) customer accounts |
| Reports | Support, team, CRM and call metrics |
| Campaigns | Live chat, SMS and WhatsApp campaigns |
| Help Center | Articles and self-service portal |
| Settings | Agents, teams, inboxes, labels, automations and other account settings |
Shortcuts inside Conversations
| Shortcut | What it shows |
|---|---|
| All Conversations | Every conversation you can see, with the unread counter |
| Internal Chats | Messages between team members |
| Mentions | Conversations where someone tagged you with @ |
| Participating | Conversations you take part in |
| Unattended | Conversations still waiting for a reply from the team |
| Folders | Conversation filters you saved |
| Teams | Conversations for each team |
| Channels | Conversations split by inbox (WhatsApp, Instagram, email...) |
| Labels | Conversations filtered by label |
Contacts works the same way: All Contacts, Active, Segments (saved filters) and contacts by label.
Why is a menu item missing for me?
- Module turned off for your company: Radar, Super Chat, Internal Chats, Calls, Extrator, Kanban, Projects, Appointments, Flows, Prompt & AI, Disparador and Email Marketing are modules enabled per company. If one is turned off, it disappears from the menu.
- Your role's permissions: the administrator can limit which modules each agent sees using custom roles.
- Special items: Affiliates only appears when the affiliate program is active on your account, and White Label only appears for reseller owners.
Tips
- The numbers next to All Conversations, Mentions and Participating show unread messages.
- Items with sub-items (Conversations, Contacts, Reports, Settings) expand and collapse with one click.
- The menu language follows the language set in your profile. Some module names (such as Extrator and Disparador) keep their original names.
Frequently asked questions
I can't see Kanban in the menu. What should I do?
Kanban is a module enabled per company and may depend on your role. Ask your account administrator to check your permissions; if the module is off for your company, contact support.
What is the difference between Mentions and Participating?
Mentions only shows conversations where someone tagged you with @. Participating shows every conversation you are part of.
Where do I connect WhatsApp and other channels?
In Settings → Inboxes.
Where do I set up the AI that replies to customers?
In the Prompt & AI item in the sidebar.
Read also: How to create your Papo Global account and get started · What is Papo Global?
First user $0, no credit card. Learn more at papo.global.