To top up WhatsApp credits on Papo (https://papo.global/), you need the checkout link provided by your reseller or account administrator. Open the link, select the desired amount, and complete the payment to keep sending messages without interruption.
Credit top-up summary
| Step | Action | Result |
|---|---|---|
| Request the link | Ask your reseller or access the billing portal | Receive the checkout link |
| Open the checkout | Click the link and open the payment page | View the top-up options |
| Choose the amount | Select the desired credit package | Define the amount to add |
| Complete the payment | Finish the transaction with the available method | Credits added to the Meta account |
| Confirm the top-up | Check the balance in the WhatsApp Business account | Resume sending messages |
How credit top-ups work on Papo
WhatsApp Cloud API consumes credits for each conversation started and each message template sent, according to Meta’s pricing. On Papo, credits are not sold directly by the platform — the top-up is made through a checkout link generated by your reseller or account administrator.
This link directs you to a page where you choose the top-up amount and make the payment. Once the transaction is confirmed, the credits are added to your WhatsApp Business account on Meta, and message sending works normally again.
Step by step to top up credits
-
Request the checkout link
Contact the reseller or administrator who manages your Papo account. In the reseller panel, they can generate the top-up link and send it to you. -
Open the link you received
Click the link to open the checkout page. This page is secure and shows the top-up options available for your account. -
Choose the top-up amount
Select the credit package that meets your message volume. The amount is shown in Brazilian reais or in the currency configured by the reseller. -
Complete the payment
Finish the transaction using the payment method offered on the page (card, bank slip, or another method). After confirmation, the credits are automatically added to your Meta account. -
Confirm the balance
Although Papo does not display the WhatsApp credit balance, you can check the status directly in your WhatsApp Business account on Meta or ask your reseller.
How to check your WhatsApp credit balance
Papo does not have a panel that shows the current WhatsApp credit balance. To find out how much you still have available, you need to:
- Access the WhatsApp Business account on Meta and check the balance in the billing section.
- Ask your reseller for a usage report or the current credit position.
- Monitor conversation and template reports in Papo to estimate spending and predict when you will need to top up again.
Keeping a monitoring routine — for example, exporting reports every two weeks — helps prevent credits from running out without warning.
Who this guide is useful for
- White label reseller customers who use WhatsApp Cloud API through Papo.
- Companies that send marketing or customer service templates and depend on credits to keep the channel active.
- Agencies and B2B operations that cannot interrupt communication on WhatsApp.
- Users who want autonomy to top up credits as soon as the balance is low.
Frequently asked questions
How do I top up credits if I don’t have the link?
Contact the reseller or administrator of your Papo account. Only they can generate the checkout link and send it to you.
Does Papo sell WhatsApp credits directly?
No. Papo does not sell credits. The top-up is handled by the reseller, who generates the checkout link so you can buy credits directly from Meta.
How long does it take for credits to be added?
After payment confirmation, credits are usually added to your WhatsApp Business account within a few minutes. If there is a delay, check with your reseller.
Can I schedule automatic top-ups?
Papo does not offer automatic top-ups. The best practice is to monitor usage through reports and request the checkout link in advance, before the balance runs out.
How do I know my credits are running out?
Because Papo does not send automatic low-balance alerts, you need to monitor conversation and template reports or arrange with your reseller for a warning when usage approaches the limit.
What happens if the credits run out?
When the WhatsApp credit balance reaches zero, Meta stops delivering messages. Conversations and templates are no longer sent until a new top-up is made.
Read also
- How to create and send WhatsApp message templates for approval on Papo
- How to manage your subscription, plan, and payments on Papo
Try Papo at no cost with the first user and organize your WhatsApp customer service.