Yes, you can configure Papo's website chat widget (https://papo.global/) to open automatically after a few seconds. The platform lets you set a proactive welcome message that appears to the visitor after some time on the page, engaging the user and increasing the chances of starting a conversation.
The chat widget is often a visitor's first interactive point of contact with your company. When it behaves proactively — instead of just waiting for a click — the website stops being passive and starts inviting the visitor to chat. In Papo, this is done through the welcome message, an automatic greeting displayed after a few seconds on the page.
| Element | What it does | Main benefit |
|---|---|---|
| Proactive welcome message | Appears automatically in the widget after the visitor stays on the site for a few seconds. | Engages the user, offers help, and increases conversation start rates. |
| Text customization | Lets you create a greeting aligned with your brand's tone. | Makes the approach more natural and relevant to the visitor. |
| AI integration | After the visitor interacts, Super Chat or Capitão can take over the conversation. | Qualifies leads, answers questions 24/7, and routes complex cases to humans. |
How the proactive message works in the widget
The welcome message is a setting in Papo's website widget. When enabled, it does not require the visitor to click the chat icon first. Instead, after a few seconds on the page, a greeting appears automatically — like an invitation to start the service.
Best practices for this message include asking a question or offering help. Examples that work well:
- “Hello! Can I help you find something?”
- “Do you have any questions about our plans?”
- “Need help with your order?”
The goal is to reduce the barrier to first contact. Many visitors do not click the chat on their own, but they respond when the company takes the initiative.
Step by step to configure automatic opening
The configuration is done in the Papo dashboard, without needing to change the code of the widget already installed on the website.
-
Go to inboxes
In the Papo dashboard, go to Settings → Inboxes. -
Select the website inbox
Choose the existing Website inbox or create a new one by clicking Add inbox and selecting Website. Enter the inbox name and the website URL. -
Find the welcome message option
Within the widget customization options, find the setting for the proactive message or welcome greeting. -
Set the message text
Write the greeting that will be displayed automatically. Use a question or offer of help, as in the examples above. -
Confirm the configuration
After setting the message, the widget will display it after a few seconds of the visitor staying on the page.
If the widget is not yet installed on the website, you will need to copy the script generated when creating the inbox and paste it into the HTML, before the </body> tag. Only then can the proactive message appear.
Who this configuration is useful for
- E-commerce stores and online shops that want to approach undecided visitors before they abandon the page.
- B2B companies that want to qualify leads on the website without relying on passive forms.
- SaaS and online services that need to explain plans or features right at the first contact.
- Marketing teams looking to increase conversion from traffic into real conversations.
Frequently asked questions
Does the proactive message appear to all visitors?
Yes, the configured message will be displayed to visitors who access the pages where the widget is installed, after a few seconds of staying there.
Do I need to change the website code to enable the proactive message?
No. The configuration is done entirely in the Papo dashboard. Only the initial widget installation requires inserting the snippet into the website HTML.
Can I use the proactive message together with Papo's AI?
Yes. After the visitor replies to the message, Super Chat or Capitão can take over the conversation automatically, answering questions and qualifying the lead.
Is it possible to customize the message text and colors?
Yes. In addition to the welcome message text, you can adjust the widget colors to maintain your brand's visual identity.
What should I do if the message does not appear on the website?
Check that the widget snippet is correctly inserted before </body>, that the website inbox is active in the dashboard, and that there is at least one agent associated. Conflicts with cache plugins or script blockers can also prevent it from displaying.
Read also
- The chat widget does not appear on the website: how to diagnose and fix
- How to embed Papo's website chat in WordPress
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