To manage your customers' subscriptions and charges in Papo's white label resale (https://papo.global/), you use the approved reseller dashboard to track the subscription summary, plan, credit and billing status, change each customer's plan and generate the billing portal link so the customer can view invoices and update the payment method.
In white label resale, each customer you sign becomes a recurring monthly fee. To grow without losing control, you need to know exactly what each account has signed up for, whether billing is up to date and how to adjust deliveries when the customer's operation changes. Papo offers a payments area inside the reseller dashboard to centralize these tasks, without relying on spreadsheets or manual billing.
Subscription and billing management summary
| Feature | What it does | How it helps in resale |
|---|---|---|
| Subscription and plan summary | Shows each customer's situation: subscribed plan, credit and billing status | Gives a quick view of who is active, which plan they have and whether there are pending issues |
| Plan change | Allows upgrade, downgrade and adjustment of agent and channel limits | Keeps the customer's account working as the offer evolves |
| Billing portal | Generates a link for the customer to manage their own subscription | Customer views invoices and updates payment method without contacting support |
| Credit top-up checkout | Generates a link for the customer to add credit | Keeps channel usage, such as WhatsApp, running without interrupting service |
What you can control in the dashboard
The reseller dashboard brings each customer's financial information together in one place. You see the plan the customer subscribed to, the billing status and the available credit situation. This summary eliminates the need to check each account individually or keep external controls.
In addition to the consolidated view, the dashboard lists the available billing plans. This lets you quickly know which offers are active, compare limits and decide whether a customer needs to move tiers or whether a new plan should be created.
How recurring billing works
The monthly fee is charged on a recurring basis and integrated with the platform. After the customer subscribes to a plan, the subscription is recorded in the system and payment is processed automatically, with the status appearing in the reseller summary.
When the customer needs to view invoices, update a card or change payment details, you can generate the billing portal link. The customer accesses their own subscription and makes these changes on their own, reducing the demand on your support team.
How to adjust plan and limits
If a customer in your resale signs up more agents or needs to add channels, you can change the plan assigned to them. The change is made in the context of the subscription, keeping the account, history and visual identity of your resale.
The same applies to downgrades: if the customer wants to reduce costs, you adjust the tier and limits for agents, inboxes and modules. Because the offer is customizable, subscription management follows your customer's operation without forcing a rigid plan.
Credit top-up for channel usage
In addition to the monthly fee, the platform allows you to generate a checkout link for credit top-up. This credit can be used for consumption of the platform's channels, such as WhatsApp, according to your resale model.
The customer accesses the link, adds credit and continues operating normally. For the reseller, this prevents an account from going without service due to lack of balance and creates a predictable revenue stream beyond the subscription.
Who benefits from this management
- Marketing agencies that resell the platform to multiple customers and need to track each monthly fee separately.
- Software houses that maintain long-term contracts and need to adjust plans as customers grow.
- Consultancies that deliver the tool along with their methodology and want control over recurring revenue without manual work.
- Franchises and networks that centralize unit billing and see the status of all subscriptions in a single dashboard.
Frequently asked questions
How do I see a customer's subscription status?
In the reseller dashboard, the summary shows the subscription, plan, credit and billing status for each customer, making it easy to identify active accounts and pending issues.
Can I change a customer's plan after the sale?
Yes. You can upgrade, downgrade and adjust limits for agents, inboxes and modules directly in the customer's subscription.
Can the customer see their own invoices?
Yes. The platform generates the billing portal link, where the customer can view invoices, track the subscription and update the payment method.
How does the customer pay the monthly fee?
Recurring billing is processed in an integrated way with the platform. The customer can manage payment details through the billing portal.
What if the customer needs to pause or cancel?
Pause and cancellation actions depend on the options available in the reseller dashboard and billing portal. Because these operations can vary according to the resale configuration, specific details should be confirmed in Papo's documentation.
Read also
- How to set custom plans and prices in white label resale
- How to migrate a resale customer to a new plan without losing data
Create your account and explore the full platform to organize your resale's subscriptions, billing and customer service without coding.