To send SMS messages with Papo (https://papo.global/), connect an SMS inbox on the platform, assign agents, and send the text message from the unified inbox. The scheduled messages feature lets you schedule a send to a contact and track the list of scheduled messages by filtering on status.
SMS is one of the channels Papo centralizes in the same service queue, alongside WhatsApp, Instagram, Facebook, Telegram, and email. This lets your team send and receive text messages without switching between apps, keeping the customer's history in one place.
Overview of sending SMS with Papo
| Feature | What it does | How to use it |
|---|---|---|
| SMS inbox | Adds SMS as an inbound and outbound channel in Papo. | Settings → Inboxes → Add inbox, choose SMS. |
| Text sending | Lets you send an SMS to a contact from the unified inbox. | Open the contact's conversation and send the text message. |
| Scheduled messages | Schedules WhatsApp or text messages for a future send. | Set the contact and the send time in the scheduled messages list. |
| Status filter | Filters scheduled messages by their current status. | Open the scheduled messages list and select the status you want. |
| Unified history | Keeps the SMS conversation recorded along with the other channels. | Access the contact's history from the CRM or from the conversation. |
How to send SMS with Papo: step by step
Sending SMS starts with setting up the inbox. Once the channel is active, the message can be sent either on demand or scheduled.
- Add the SMS inbox – In Settings → Inboxes, click Add inbox and choose the SMS option. Follow the channel form to complete the setup.
- Assign agents to the inbox – While creating or editing the inbox, select the agents who will be able to handle and send messages through this channel.
- Open the contact's conversation – In the unified inbox, find the contact you want to send the SMS to. If the conversation doesn't exist yet, use the contact's details to start the service.
- Send the text message – Write the content and send it from the conversation's composer. The message will be recorded in the history, just like with the other channels.
- Track scheduled sends – If it's a scheduled message, open the scheduled messages list and use the status filter to see how it's progressing.
To schedule an SMS, use the scheduled messages feature. It lets you pick a contact and schedule a text message for a future time, without the agent having to send it manually at the exact moment.
When it makes sense to use SMS with Papo
- Confirmations and reminders – Send appointment confirmations, appointment reminders, or order updates.
- Multichannel service – Teams that already use WhatsApp and want to centralize SMS in the same panel, without opening another tool.
- Campaigns with opt-in – Text sends to contacts who consented to receive messages, following permission rules.
- White label operations – Resellers who offer Papo under their own brand can include the SMS channel in their clients' portfolio, keeping the same unified inbox experience.
- Lead follow-up – Reinforce contact when the customer doesn't reply on other channels, keeping the full history in the contact record.
Frequently asked questions
Do I need a WhatsApp number to send SMS with Papo?
No. Papo supports SMS as a channel separate from WhatsApp. You can set up the SMS inbox without depending on a WhatsApp inbox, as long as the channel is available in your account.
Can I schedule an SMS message?
Yes. The scheduled messages feature lets you schedule WhatsApp or text messages for a contact. The scheduled messages list can be filtered by status to make tracking easier.
Is the SMS recorded in the customer's history?
Yes. Since SMS is part of Papo's unified inbox, the conversation is recorded along with the other channels, letting you view the contact's full history.
How do I track the SMS delivery status?
The scheduled messages list lets you filter by the current status of scheduled sends. For details about SMS delivery status and credit usage, check the official documentation or the Papo website.
Do I need credits to send SMS?
Sending SMS is subject to your account's features and conditions. Information about credits, billing, and channel availability is available on the Papo website.
Read also
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