To manage your CRM quickly and efficiently, Papo (https://papo.global/) offers Super Chat, an artificial intelligence interface that lets you perform actions on the platform through simple text commands. Instead of navigating menus and clicking buttons, you can type what needs to be done, such as "create deal for [contact]" or "add note to [contact]," automating your daily tasks and optimizing your time.
Super Chat works as a personal assistant integrated into your work environment. It interprets your commands and performs actions directly in the Contacts, Kanban, Conversations, and other modules. This transforms the way you interact with your CRM, making management more conversational and intuitive.
| Command Example (Prompt) | Action Performed in the CRM |
|---|---|
create contact João Silva, joao@exemplo.com, 11987654321 |
Creates a new contact profile with name, email, and phone. |
add note 'Called interested in the Gold plan' to contact João Silva |
Logs a note in the specified contact's history. |
create deal for João Silva in the Sales pipeline value 2500 |
Opens a new opportunity in the Sales pipeline with the defined value. |
move João Silva's deal to the Proposal Sent stage |
Updates the stage of an opportunity in your sales pipeline. |
assign Maria Costa's conversation to agent Carlos |
Transfers responsibility for a conversation to another team member. |
show my urgent tasks for today |
Lists your prioritized tasks for the day. |
How Super Chat works
Super Chat is a conversational AI tool designed to simplify platform management. Instead of following a click flow through different screens to, for example, create a contact and then a deal for them, you can do everything with a single line of text.
The tool is always accessible in the panel, ready to receive your commands. When you type an instruction, Papo's AI interprets it and performs the corresponding action in the right module. This is ideal for teams that need agility, allowing salespeople and agents to record important information without losing focus on the conversation with the customer.
Practical Examples of Commands for Everyday Use
The true power of Super Chat lies in its versatility. Below, we list examples of prompts for different areas of your CRM.
Contact and Company Management
Keep your customer base organized without having to fill out forms manually.
- Create a new contact:
create contact Ana Souza with email ana.s@exemplo.com and phone 21912345678 - Search for a contact:
search for contact by email ana.s@exemplo.com - Add a note:
add note 'Follow-up meeting scheduled for Friday' to contact Ana Souza - Link a contact to a company (B2B):
link contact Ana Souza to company Exemplo Corp - Add a tag:
add tag "Hot Lead" to contact Ana Souza
Sales Pipeline Management (Kanban)
Update your sales pipeline in real time, directly from the chat interface.
- Create a new deal:
create deal for company Exemplo Corp in the Partnerships pipeline with value R$5,000 - Move a deal to another stage:
move Exemplo Corp's deal to the Negotiation stage - Check deals:
show all deals in the Qualification stage of the Sales pipeline - Update a deal's value:
update Ana Souza's deal value to 3000
Communication and Customer Service
Perform actions related to conversations and campaigns instantly.
- Send a message:
send message 'Hello, your quote is ready!' to contact Ana Souza - Assign a conversation:
assign Pedro Lima's conversation to the Support team - Start an email campaign:
extract 10 contacts with the tag "Launch" and send an email message - Schedule a meeting:
schedule meeting with Pedro Lima for tomorrow at 3 PM about the proposal
Organization and Productivity
Use Super Chat to manage your own tasks and priorities.
- List priorities:
what are my priorities for today? - Check tasks:
show my overdue tasks from the Launch project - Create a task:
create task 'Prepare presentation for Exemplo Corp' with urgent priority for tomorrow
Who else benefits from this automation
- Sales teams that receive dozens of leads per day – the salesperson can create contacts and deals without switching between spreadsheets and the CRM, keeping focus on customer service.
- Support teams that need to transfer tickets – an agent can summarize a conversation and save it as an internal note with a single command, passing full context to the colleague.
- Supervisors monitoring the operation – with commands like "show my urgent tasks for today" or "show deals in the Proposal stage," they get a quick view without having to search for data manually.
- Multi-channel operations – teams that serve WhatsApp, Instagram, email, and other channels in the same inbox can perform CRM actions without leaving the active conversation.
Frequently Asked Questions
Does Super Chat understand any sentence I type?
Super Chat is trained to recognize a wide variety of commands related to Papo's features. It works best with direct, clear instructions. Although it is flexible with natural language, using a structure like "action + object + details" (e.g., "create deal for Contact X") ensures the best results. The AI is constantly evolving to understand more and more variations.
Can I use Super Chat to generate automatic conversation summaries?
Yes. When viewing a conversation, you can type something like "summarize this conversation and save it as an internal note on the contact." The AI processes the full history, creates a summary, and records it as an Internal Note, visible only to your team.
Do I need any special configuration to use Super Chat?
No. The feature is part of Papo's standard assistant and is available to all users with access to the panel. Just be logged in to the platform to start typing your commands.
Does Super Chat work only on desktop?
The Papo platform is web-based, so Super Chat is accessible in any browser, on desktop or mobile devices, as long as you are logged in to your account.
Is there a maximum number of commands I can send?
There is no limit on commands per day or per user. You can use Super Chat as many times as needed to manage your CRM tasks.
What happens if I type an incorrect command?
If Super Chat does not understand the instruction, it may ask for clarification or inform you that the action could not be performed. No data is changed until the AI confirms and performs the operation.
Read also
- How to set up automatic follow-up for leads who haven't replied in X days
- How to use the Papo API to create and update contacts in bulk
Start for free and try Super Chat →
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