With Papo (https://papo.global/), auto repair shops and automotive centers can schedule services, send quotes, and maintenance reminders directly via WhatsApp, keeping the complete history of each vehicle integrated into the platform's CRM. The tool organizes the shop's schedule, reduces no-shows, and keeps the team focused on service while Artificial Intelligence responds to the customer in seconds.
| Shop need | Papo feature |
|---|---|
| Customer asks for a quote or appointment while the team is busy | AI interprets the request, checks the schedule, and responds with prices and available dates |
| Manual scheduling prone to conflicts | Appointments module centralizes services, professionals, and schedules, synchronized with Google Calendar |
| Vehicle history lost in notebooks or spreadsheets | CRM with custom fields records model, license plate, mileage, and the entire service history |
| Customers forget scheduled services and maintenance | Automatic WhatsApp reminders before the service date |
| Opportunities to sell parts and services without follow-up | Integrated Kanban to manage open quotes and convert them into scheduled services |
How automated service works for auto shops
You turn the shop's WhatsApp into an assistant that works 24 hours a day. The customer sends a message — “I want to schedule a service for my car on Friday” or “How much is an oil change?” — and Papo's AI responds immediately, without depending on a mechanic or attendant being available.
The process is simple:
- The customer asks about a service or requests an appointment via WhatsApp.
- Papo's AI understands the type of service (maintenance, oil change, alignment) and the preferred date.
- The system checks the availability of professionals in the Appointments module and cross-references it with appointments already synchronized in Google Calendar.
- The AI offers available times and, if it's a quote, provides the price registered for that service.
- After the customer confirms, Papo creates the event in the mechanic's Google Calendar, records the service in the dashboard, and stores the interaction in the vehicle's history.
- On the eve or hours before the service, an automatic reminder is sent via WhatsApp, reducing no-shows and allowing the customer to confirm or reschedule.
If the service requires a call to explain a more complex quote, you can start a voice call directly from the WhatsApp conversation, without losing context.
Step-by-step to set up your shop's operation in Papo
1. Register the services your shop offers
In the Appointments module, register each type of service: “10,000 km maintenance”, “Oil change”, “Balancing and alignment”, “Electronic diagnostics”. For each one, define the name, duration (e.g., 1 hour), and price. This information is the basis for the AI to offer quotes and reserve the correct time in the schedule.
2. Add team professionals
Register the mechanics and attendants who perform the services. Link each professional to the services they perform. If you work alone, just register your own profile. This ensures that scheduling respects each person's specialty.
3. Define the shop's availability
Configure the days and hours of operation (e.g., Monday to Friday, 8 AM to 6 PM). The system will use this window to offer available times to customers. You can also register blocks or exceptions for holidays and days off.
4. Connect Google Calendar
Link the Google Calendar account used to control the shop's appointments. With real-time synchronization, Papo reads existing appointments and automatically creates new events when a service is confirmed, eliminating the risk of double booking.
5. Set up automatic reminders
Use the platform's automations to trigger reminder messages on WhatsApp. Schedule, for example, a notice 24 hours before and another 1 hour before the scheduled time, with the date, service, and professional's name. This drastically reduces forgetfulness.
6. Organize vehicle history in the CRM
Papo's CRM allows you to add custom fields to the customer record, such as license plate, model, year, and mileage. Every time a service is scheduled or a quote is sent, the conversation is linked to that record. Thus, at the next maintenance, the team accesses the car's complete history without having to ask again.
Who this automation is for
- Small and medium-sized auto repair shops that want to professionalize their service.
- Automotive centers and auto centers that offer multiple services with fractional scheduling.
- Auto parts stores with service that need to schedule installation and follow up on quotes.
- Dealerships and specialized shops that serve fleet vehicles or scheduled maintenance.
- Independent mechanics who rely on WhatsApp to schedule everything and don't have time to copy conversations to a spreadsheet.
Frequently asked questions
Can the AI schedule by itself via WhatsApp?
Yes. Papo's AI interprets the customer's request, checks the shop's schedule, offers available times, and confirms the appointment without an attendant needing to intervene.
Do I need to connect Google Calendar to use scheduling?
It's not mandatory, as the Appointments module has its own schedule. However, integration with Google Calendar is recommended to synchronize existing appointments and automatically create events, avoiding conflicts.
How do automatic reminders reduce no-shows?
Reminders send messages via WhatsApp before the service, reinforcing the date, time, and type of maintenance. The customer can confirm or reschedule in advance, and the shop gains predictability.
Can I send quotes via WhatsApp and track conversion?
Yes. The AI can inform the price of the service registered in the Appointments module, and you can create a card in Kanban for each quote sent. This way, the team tracks the negotiation stage and follows up until scheduling.
How do I keep the vehicle history on the platform?
You can add fields such as license plate and model to the customer record in the CRM. Each service and quote is recorded in the conversation, forming a complete history that can be consulted at any time.
Does it work for shops that don't have a website?
Yes. Papo is a web platform that runs in the computer's browser, without needing a website or app. Interaction with the customer happens via WhatsApp, a channel they already use.
Read also
- How to use Papo for appointments in veterinary clinics
- How to use Papo for independent service providers
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