To make Papo Voice Assist (https://papo.global/) answer in different languages, you associate an AI Agent (prompt) that understands and responds in the desired language with the website widget. The voice assistant inherits the same behavior as Super Chat: if the prompt is configured to respond in Portuguese, English, or Spanish, voice recognition and responses will follow that guidance, with no need for extra per-language settings.
The Voice Assist turns your website chat widget into a voice contact point, and its "brain" is exactly the same AI Agent you use for text support. This means multilingual capability depends directly on how you structure the prompt (assistant instructions). With a single comprehensive prompt or with multiple widgets for each language, you can offer voice support in Portuguese, English, and Spanish simply and consistently.
| Strategy | How it works | When to use |
|---|---|---|
| Single multilingual prompt | You create an AI Agent that understands voice commands in Portuguese, English, and Spanish and responds in the same detected language. The Voice Assist associated with that prompt will serve the three languages in the same widget. | Ideal for websites with low international traffic or when the user experience does not require separating languages. |
| Widgets per language | You create a Site-type inbox for each language (e.g., Portuguese page, English page). Each widget receives a Voice Assist configured with a prompt exclusive to that language. | Ideal for websites with translated sections, where each audience should speak with an assistant that already speaks their language natively. |
How Voice Assist handles different languages
Voice Assist does not have a separate language selector. Instead, it follows the same AI flow as text chat:
- The user taps the microphone and asks a spoken question.
- Papo transcribes the audio to text.
- The text is sent to the same AI Agent that answers text conversations (Super Chat). The prompt defines the rules, including the language(s) the assistant should understand and use to respond.
- The generated response is displayed as text in the chat window — and, if the audio response option is enabled, Papo synthesizes the audio in that language using the available voices.
Therefore, the key to multilingual voice support is the prompt:
- If the prompt instructs the agent to respond in Portuguese, Voice Assist will only understand and respond in Portuguese.
- If the prompt includes the instruction "respond in the same language as the question," and the agent has the knowledge for it, it can switch between Portuguese, English, and Spanish automatically.
- If you create a specific prompt "AI Agent – English," the Voice Assist associated with it will serve only in English.
Step-by-step setup
Before you start, make sure the website widget is already installed. Configuration is done per inbox.
- Go to Settings → Inboxes in the Papo dashboard.
- Select the Site-type inbox you want to adjust or create a new one.
- In the Voice Assist section, enable the feature.
- In the Prompt field, choose the AI Agent that contains the language instructions you prepared (e.g., "Multilingual Agent" or "English Support Agent").
- If you want the assistant to also respond by audio, check that this option is enabled in the Prompt & AI module (the audio inherits the language of the text response).
- Save your changes.
If you chose separate widgets per language, repeat the process for each Site-type inbox, associating the corresponding prompt with each one.
Who this makes sense for
- Online stores that sell abroad and need visitors from different countries to receive voice assistance in their language.
- Tourism, hospitality, and event companies with a multinational audience browsing the website in more than one language.
- Corporate websites or support portals with translated versions (e.g., /en, /es).
- Businesses that already use Super Chat in multiple languages and want to extend that capability to Voice Assist without duplicating effort.
Frequently asked questions
Do I need to create a special Voice Assist for each language?
No. You keep the same feature, but you can associate a different AI Agent with each website widget. Voice Assist inherits the language of the prompt, so you just need prompts (Agents) configured for the languages you want to serve.
Does Voice Assist automatically understand whether the customer speaks English or Spanish?
The language detection capability depends on the AI Agent prompt. If you configure the assistant to "respond in the same language as the question," and the AI has sufficient knowledge, it will be able to identify the language and respond appropriately. For greater predictability, the safest method is to have separate prompts per language and use them in different widgets.
Can I use the same Knowledge Base for all languages?
Yes, as long as the documents are in the necessary languages. The AI consults the Knowledge Base and can extract information in Portuguese, English, or Spanish if the content is available in those languages.
Do I need to change the widget code for each language?
No. You just create different inboxes for each version of the site (or reuse the same one if you use a multilingual prompt). The installation script is the same; the prompt association is done in the dashboard.
Will the audio response come out in the correct language?
Yes. Voice synthesis uses the text generated by the AI Agent. If the agent responded in Spanish, the audio will be in Spanish, within the voices available on the platform.
Read also
- How to enable and configure Voice Assist in your website chat?
- What is the Prompt Module and how does it empower your AI Agents?
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