To point a custom domain to a white label client's Help Center in Papo (https://papo.global/), you configure that client's custom domain in the reseller panel, create the indicated DNS records, and wait for validation. After validation, the Help Center starts loading on that domain, with SSL and with the client's isolated visual identity.
In Papo's white label resale, each client operates in a separate environment, with its own visual identity, teams, and channels. The Help Center follows this logic: it automatically inherits the name, logo, colors, and domain configured for that client. Therefore, pointing the domain is not an isolated Help Center adjustment — it is part of activating the client's custom domain.
Summary of domain pointing
| Step | What to do | Result |
|---|---|---|
| Define the domain | In the reseller panel, enter the domain or subdomain the client will use | Base address for the panel and the Help Center |
| Create the DNS records | In the DNS provider, create the records indicated by Papo | Pointing the domain to the platform |
| Validate the DNS | Wait for validation performed by Papo | Domain active for that client |
| Check the SSL | Confirm that the Help Center opens over HTTPS | Secure browsing, with no browser warnings |
| Check isolation | Access the Help Center through the client's domain | Content and visual identity isolated for that client |
How domain pointing works in practice
The Help Center does not require an external link or a separate domain. It loads within the panel the client accesses, using the same custom domain as the white label resale. If your operation uses individualized subdomains for each client, the Help Center follows the address defined for that client.
The process starts with configuring the client's brand. Papo lets you define name, logo, colors, and domain through the panel. The custom domain becomes active after DNS validation and reseller approval. During configuration, Papo informs which DNS records need to be created in the client's domain provider.
After the DNS is validated, SSL is applied so the Help Center loads over HTTPS. This keeps browsing secure and avoids "not secure" site warnings for the client's team.
Because each white label client has an isolated environment, the Help Center displays only that account's content. Articles created for one client do not appear for the others, and each team sees only the tutorials and FAQs prepared for it. The visual identity is also isolated: the client accesses the Help Center with their brand, with no mention of Papo.
When it makes sense to use a custom domain for the Help Center
- Marketing agencies that deliver the platform under each client's brand and want the Help Center to reinforce that identity.
- Software houses that need personalized documentation at their own address for each enterprise client.
- Consultancies that combine the tool with their own methodology and want the guides to stay within the client's environment.
- Franchises and networks that centralize management but need each unit to access tutorials on a domain aligned with the network.
Frequently asked questions
Do I need to point a separate domain only for the Help Center?
No. The Help Center inherits the custom domain configured for the white label client. If you use individualized subdomains, it loads on that client's subdomain.
What DNS records do I need to create?
Papo informs the necessary records during domain configuration. The domain becomes active after DNS validation and reseller approval. The exact record types appear in the panel during activation.
Is SSL configured automatically?
Yes. After DNS validation, the custom domain has SSL so the Help Center loads over HTTPS.
Is each client's Help Center isolated?
Yes. Each white label client has an independent environment. The Help Center displays only that account's content and that client's visual identity.
Can I use different subdomains for different clients?
Yes, if your operation configures individualized subdomains. The Help Center follows the address defined for each client.
What should I do if the domain does not validate?
Check that the DNS records were created exactly as indicated and wait for propagation. If the problem persists, support details are available on the Papo website.
Read also
- How to configure individualized subdomains for each white label resale client
- How to replicate the Help Center between white label clients quickly
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