Meet Voice Assist: The voice assistant for your website

Voice Assist is a Papo (https://papo.global/) feature that adds an AI-powered voice assistant to your website's chat widget. It allows visitors to ask questions and interact using voice commands, offering a more modern, accessible, and faster customer service experience, with instant answers based on your Knowledge Base.

In a world where voice interaction with devices has become common, bringing this capability to your website is a competitive advantage. Voice Assist transforms the traditional text chat into a dynamic conversational touchpoint, where customers can simply speak instead of type, making communication more natural and efficient, especially on mobile devices.

Aspect	Traditional Chat Widget	Widget with Voice Assist
User Interaction	Limited to text typing.	Allows voice and text interaction.
Accessibility	Can be challenging for people with motor or visual difficulties.	Increases accessibility, allowing more people to interact easily.
Mobile Device Experience	Typing on small screens can be slow and error-prone.	Speaking is faster and more practical than typing on a mobile phone.
Modernity and Innovation	Standard functionality, expected by most users.	Positions the brand as innovative and attentive to new technologies.
Query Speed	The user needs to formulate and type the entire question.	The user simply speaks, speeding up the start of the conversation.

How does Voice Assist work?

Voice Assist is integrated directly into the chat widget you install on your website through the Papo platform. When a visitor clicks the chat icon, they have the option to start the conversation by voice.

The process occurs in a few simple steps:

Voice Activation: The visitor clicks the microphone icon in the widget and asks their question aloud.
AI Processing: The Papo platform transcribes the audio to text and analyzes it using the same artificial intelligence that powers Super Chat. The AI searches for the most relevant answer in your Knowledge Base (documents, FAQs, company policies).
Smart Response: The assistant formulates a cohesive response and presents it to the user. Depending on the configuration, the response can be in text or also in audio, simulating a real conversation.
Actions and Handoff: In addition to answering questions, Voice Assist can be configured to perform actions, such as directing the user to WhatsApp, scheduling a meeting (if integrated with Google Agenda), or transferring the conversation to a human agent when necessary.

The entire "brain" of Voice Assist is the same AI system you already configure in Papo, including the assistant's prompt and the Knowledge Base. This ensures consistency in information, regardless of whether the customer types or speaks.

How to set up Voice Assist on your website

Voice Assist activation is done within the settings of your "Website" type inbox on the Papo platform.

Access Inboxes: In the Papo dashboard, go to Settings → Inboxes.
Select the Website Widget: Locate the inbox corresponding to your website or create a new one by selecting the Website option. If it's a new one, follow the steps to name it and get the installation script.
Enable Voice Assist: Within the website widget settings, you will find the options for Voice Assist. Activate the feature.
Define the Prompt: Associate Voice Assist with a specific AI prompt. This prompt will guide the assistant's tone of voice and behavior.
Configure Actions: Define the interaction modes, such as the options the assistant can offer at the end of a conversation (e.g., start a WhatsApp conversation, schedule a meeting, or speak with an agent).
Save Changes: After configuring, save the changes. The voice assistant will be active on your website's widget.

Who is Voice Assist for?

This feature is ideal for companies looking to innovate in customer experience and optimize communication on their main digital channel: the website.

E-commerce and Retail: For customers who want to quickly ask questions about products, shipping, or order status while browsing, without having to type.
Technology and SaaS Companies: To offer a first level of technical support or answer questions about features interactively.
Service Providers: To facilitate requesting quotes or clarifying questions about services, making the first contact more agile.
Real Estate Sector: For potential buyers to ask by voice about property details while viewing the page.
Businesses Focused on Accessibility: For companies that want to ensure their website is accessible to all audiences, including people with disabilities that make typing difficult.

Frequently Asked Questions (FAQ)

Does the voice assistant also respond with audio?

Yes. Papo's artificial intelligence can be configured to respond to customers' voice messages with its own audio responses, making the interaction even more natural and conversational.

Where does Voice Assist get its information to respond?

It uses the same Knowledge Base (RAG) that you configure for your Super Chat. You feed the platform with documents, FAQs, and information about your company, and the AI uses this material as the exclusive source to generate accurate responses.

Can Voice Assist transfer service to a human?

Yes. Just like text chat, the voice assistant can be configured to transfer the conversation to an available human agent whenever the AI doesn't know the answer or when the visitor explicitly requests it.

Is the setup complex?

No. Activating and configuring Voice Assist is done directly in the Papo panel, within your website's inbox settings, without the need for programming.

Does Voice Assist work well on mobile phones?

Yes, it is especially useful on mobile devices, where typing long questions can be inconvenient. Speaking with the assistant makes the user experience on mobile much more fluid and faster.

Can I define what the voice assistant can or cannot do?

Yes. Through the AI prompt configuration, you define the rules, objective, tone of voice, and limitations of your assistant, ensuring it acts according to your company's guidelines.

The first user of your account is free, allowing you to configure and test automations.